Bank social media customer support flow chart
Our Bank Social Media Customer Support Flow Chart are topically designed to provide an attractive backdrop to any subject. Use them to look like a presentation pro.
Our Bank Social Media Customer Support Flow Chart are topically designed to provide an attractive backdrop to any subject. ..
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PowerPoint presentation slides
Presenting this set of slides with name Bank Social Media Customer Support Flow Chart. This is a three stage process. The stages in this process are Respond, Evaluate, Review. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.
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Content of this Powerpoint Presentation
Description:
The image shows a PowerPoint slide titled "Bank Social Media Customer Support Flow Chart," representing a process flow for handling customer interactions on social media. The chart is structured to guide through various scenarios such as receiving feedback, addressing questions, and managing positive or negative comments.
Text Elements:
The top-level decision points inquire if the feedback is positive and if it can add value. Depending on the answer, the next steps involve either thanking the customer or monitoring only without engagement.
For customer inquiries, the flow chart differentiates between neutral/positive and negative experiences, suggesting different approaches for each.
The bottom section, labeled "Respond," lists various banking services such as E-banking, Credit services, Deposit services, Cards services, and General Services, with placeholders for additional text.
Use Cases:
This type of slide can be used in various industries:
1. Financial Services:
Use: Managing customer relations and inquiries on social platforms.
Presenter: Social Media Manager
Audience: Customer service teams, social media staff
2. Retail:
Use: Guiding customer service responses in a retail context.
Presenter: Customer Experience Manager
Audience: Sales and support staff
3. Telecommunications:
Use: Streamlining customer support on social media channels.
Presenter: Community Manager
Audience: Support agents, PR teams
4. Healthcare:
Use: Patient support and information dissemination.
Presenter: Patient Relations Officer
Audience: Support staff, healthcare providers
5. Education:
Use: Addressing student and parent queries online.
Presenter: Communications Coordinator
Audience: School administrators, teachers
6. Travel and Hospitality:
Use: Customer support for bookings, feedback, and service inquiries.
Presenter: Customer Service Director
Audience: Customer relations teams, front desk staff
7. Technology:
Use: Engaging with users for tech support and product information.
Presenter: Tech Support Lead
Audience: Technical support teams, customer service agents
Bank social media customer support flow chart with all 2 slides:
Use our Bank Social Media Customer Support Flow Chart to effectively help you save your valuable time. They are readymade to fit into any presentation structure.
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