Best Practices For Effective Call Center Management Powerpoint Presentation Slides

Slide 1: This slide displays the title Best Practices for Effective Call Center Management.
Slide 2: This slide displays the title Agenda.
Slide 3: This slide exhibit table of content.
Slide 4: This slide exhibit table of content- Organization business summary.
Slide 5: This slide showcases the call center company background information overview.
Slide 6: This slide showcases the world map which highlights company call centers operation around the world.
Slide 7: This slide showcases the business process outsourcing call center organizational structure.
Slide 8: This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members.
Slide 9: This slide exhibit table of content- Solutions offered by the company.
Slide 10: This slide showcases the business process outsourcing solutions offered by the company which includes retail.
Slide 11: This slide highlights the inbound and outbound call volume at BPO customer care center.
Slide 12: This slide exhibit table of content- Call Center Challenges and it’s Impacts.
Slide 13: This slide highlights the common problems related to customer care call center.
Slide 14: This slide showcases the common problems related to customer care call center.
Slide 15: This slide highlights the impacts on the company of poor customer support at BPO call center.
Slide 16: This slide exhibit table of content- Call centers recent technological improvements.
Slide 17: This slide showcases the call center companies technological investment.
Slide 18: This slide exhibit table of content- Call center etiquette for support agents.
Slide 19: This slide highlights the call center telephone etiquette for support agents.
Slide 20: This slide highlights how to communicate and deal with unsatisfied customer.
Slide 21: This slide exhibit table of content- Right approach for customer complaint and faults.
Slide 22: This slide highlights the wrong approach and right approach while talking to customers on call.
Slide 23: This slide highlights the right channel strategy to solve customer queries related to sales, servicing, information, complaint and fault.
Slide 24: This slide exhibit table of content- Customer complaint resolution.
Slide 25: This slide highlights the customer care transfer call by complaint type.
Slide 26: This slide highlights the customer complaints' expected time for resolution which showcases complaint resolution time.
Slide 27: This slide exhibit table of content- Improve business process with IT services.
Slide 28: This slide highlights IT services used in business process outsourcing for services optimization.
Slide 29: This slide showcases additional features required to streamline the process.
Slide 30: This slide highlights the important aspects or elements which is important for quality assurance at call center.
Slide 31: This slide highlights the people, process and technology integration to improve the call center service delivery.
Slide 32: This slide exhibit table of content- Strategies to build productive team.
Slide 33: This slide highlights the strategies to remove obstacles which includes lack of unity, unclear goals, cynicism, unfair work distribution with detailed description.
Slide 34: This slide highlights different problems which employees facing at call centers.
Slide 35: This slide exhibit table of content- Training program for BPO call center agents.
Slide 36: This slide highlights the training program for BPO call center agents.
Slide 37: This slide exhibit table of content- Monitor call center performance.
Slide 38: This slide highlights call center key performance indicators which can be used to evaluate organization and employee performance.
Slide 39: This slide exhibit table of content- Expected growth from improvement plan.
Slide 40: This slide highlights the projected company growth rate which highlights the revenue, operating income, acquisition related expenses, restructuring expenses.
Slide 41: This slide highlights the projected outcome from the call center improvement action plan.
Slide 42: This slide exhibit table of content- Call center action plan dashboard.
Slide 43: This slide showcases call center action plan dashboard which highlights first call resolution, unresolved calls, customers call report.
Slide 44: This slide showcases dashboard for call center action plan.
Slide 45: This is the icons slide.
Slide 46: This slide presents title for additional slides.
Slide 47: This slide presents your company's vision, mission and goals.
Slide 48: This slide shows details of team members like name, designation, etc.
Slide 49: This slide exhibits yearly timeline of company.
Slide 50: This slide showcases financials of company.
Slide 51: This slide depicts posts for past experiences of clients.
Slide 52: This slide shows roadmap of company.
Slide 53: This slide display Venn diagram.
Slide 54: This slide exhibits ideas generated.
Slide 55: This is thank you slide & contains contact details of company like office address, phone no., etc.