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Closing Deals with Tough Customers

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Building Rapport

Establishing rapport helps in creating a connection with tough customers

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Active Listening

Actively listening to customers' concerns and needs builds trust and understanding

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Problem-Solving

Offering solutions and addressing challenges demonstrates your commitment to finding resolutions

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Providing Value

Highlighting the unique value and benefits of your product or service showcases its worth to tough customers

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Negotiation Skills

Effective negotiation skills allow for a mutually beneficial agreement

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Handling Objections

Addressing objections with empathy and providing clarifications helps overcome customer hesitations

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Persistence and Follow-Up

Persisting in the sales process and following up diligently can sway tough customers over time

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Sales Closing Techniques