32913079 style linear 1-many 4 piece powerpoint presentation diagram infographic slide

Description:

The image is a PowerPoint slide titled "Voice Of The Customer VOC PPT Presentation Slide". It visually represents the concept of "Voice of the Customer" (VOC), a term used to describe the process of capturing customers' preferences, expectations, aversions, and feedback. The slide has a central blue box labeled "Voice Of The Customer", with arrows pointing to three other boxes, which are labeled "Product And Service Specifications", "Competitor Assessment", and "Unarticulated Customer Needs". Each of these boxes represents a different aspect of customer feedback and market analysis that businesses use to inform product development, marketing strategies, and service improvements.

1. Product And Service Specifications:

Details the attributes and standards the product or service must meet to satisfy customer needs.

2. Competitor Assessment:

Involves analyzing and comparing competitors' offerings to understand the market position and identify opportunities for differentiation.

3. Unarticulated Customer Needs:

Refers to the needs or desires customers have not explicitly expressed but can be uncovered through careful analysis and engagement.

Use Cases:

Industries where this VOC slide is applicable:

1. Retail:

Use: Enhancing customer experience and service offerings.

Presenter: Customer Experience Manager.

Audience: Retail staff, management team.

2. Technology:

Use: Guiding product development based on user feedback.

Presenter: Product Manager.

Audience: Development team, stakeholders.

3. Automotive:

Use: Designing vehicles that meet consumer demands and expectations.

Presenter: Market Research Analyst.

Audience: Design engineers, marketing team.

4. Healthcare:

Use: Tailoring services to patient care and experience.

Presenter: Healthcare Administrator.

Audience: Medical staff, hospital board members.

5. Financial Services:

Use: Developing financial products aligned with client needs.

Presenter: Financial Advisor.

Audience: Clients, investment team.

6. Education:

Use: Creating curricula and learning environments based on learner feedback.

Presenter: Curriculum Developer.

Audience: Teachers, educational policymakers.

7. Hospitality:

Use: Refining guest services and hotel amenities.

Presenter: Hospitality Manager.

Audience: Hotel staff, service design team.