Customer service support process including user support email
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PowerPoint presentation slides
Presenting this set of slides with name Customer Service Support Process Including User Support Email. This is a one stage process. The stages in this process are Customer, Problem, Product, Availability, Feature Request. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.
Content of this Powerpoint Presentation
Description:
The image is a flowchart titled "Customer Service Support Process including User Support Email," which outlines the steps a service agent would follow upon receiving a user request via email. The customer support process is broken down into decision points and actions:
1. Start:
The initial step where the process begins.
2. User Support Email:
Reception of a user's support email.
3. User Feature Request:
Identification of the email as a feature request.
4. Add details requesting the tracker:
Adding the request details to a tracking system.
5. Is this a support request?:
Determining if the request is for support.
6. Is this a feature request?:
Determining if the request is for a new feature.
7. Notify customer when request is received:
Communicating to the customer that their request has been logged.
8. Can you solve the problem?:
Assessing if the agent can address the issue.
9. Assign the issue to someone else:
Delegating the issue to another team member if it cannot be solved immediately.
10. Check support ticket daily:
Regularly checking the progress of the ticket.
11. Check if the feature is available:
Verifying if the requested feature exists.
12. Assign person to respond to user:
Designating someone to follow up with the user.
13. Add details to product backlog:
Adding the feature request to the product development queue.
14. Notify the user of availability:
Informing the user if the feature is available.
15. Close Ticket:
Closing the ticket once the issue is resolved or the user has been informed.
Use Cases:
This slide can be adapted for customer service processes in various industries:
1. Technology:
Use: Managing tech support for software or hardware issues
Presenter: Customer Support Manager
Audience: Support staff
2. Telecommunications:
Use: Handling service inquiries or feature requests
Presenter: Service Operations Lead
Audience: Customer service teams
3. Banking:
Use: Addressing customer inquiries regarding banking services
Presenter: Client Service Coordinator
Audience: Customer service representatives
4. Healthcare:
Use: Responding to patient queries or information requests
Presenter: Patient Services Manager
Audience: Administrative staff, helpdesk personnel
5. Retail:
Use: Managing customer requests and feedback
Presenter: Customer Relations Manager
Audience: Store managers, customer service teams
6. Hospitality:
Use: Addressing guest service requests and concerns
Presenter: Guest Relations Head
Audience: Front desk, concierge, and customer relations staff
7. E-Commerce:
Use: Handling customer support tickets related to orders or products
Presenter: E-Commerce Support Team Lead
Audience: Customer support agents
Customer service support process including user support email with all 2 slides:
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