Chat As A Customer Service Channels Edu Ppt
This PPT deck showcases the multiple chat channels to provide satisfactory customer services, such as live web chat, chatbots, messenger apps, and social media.
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Presenting Chat as a Customer Service Channels. This slide is well crafted and designed by our PowerPoint specialists. This PPT presentation is thoroughly researched by the experts, and every slide consists of appropriate content. You can add or delete the content as per your need.
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Content of this Powerpoint Presentation
Slide 1
This slide covers information regarding the types of customer service channels such as chatbots, e-mail, video chat, and in-store appointments etc.
Slide 2
This slide provides an information regarding the chat as one of the channels to provide customer service.
Slide 3
This slide covers information regarding the advantage of live chat assistance and how it leads to greater customer satisfaction.
Slide 4
This slide covers information regarding dependency of businesses on chatbots to automate business tasks in customer service.
Instructor’s Notes:
How can chatbots be used to provide efficient customer service?
- Implementing chatbots can be a smart method to provide fast service without making clients wait if the company receives repetitive inquiries
- At the first point of contact, a company can use chatbots to reduce customer churn and make human handovers for complex issues
- Customer service chatbots can be trained to anticipate customer’s needs and deliver relevant answers
- With customer support chatbots, one can reduce the number of support tickets raised by addressing simple queries instantly
Slide 5
This slide covers information regarding dependency of businesses on messenger apps for business communication
Instructor’s Notes:
Benefits of using messenger apps in customer service:
- Messaging apps are useful for learning how many of your messages are delivered and read
- They can also be quite effective at providing knowledge about special offers and promotions
- Customers do not have to wait to report their queries
Slide 6
This slide depicts the importance of social media in customer service. It shows how social media helps in effective customer engagement.
Chat As A Customer Service Channels Edu Ppt with all 22 slides:
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