Digital Customer Experience And Excellence Edu Ppt
This set of PPT slides covers the digital customer journey and key areas to focus on, such as channel flexibility, reachability, service convenience, purchase convenience, and personalization to accomplish digital customer experience excellence. It also includes a digital experience maturity model for business organizations with multiple levels such as available, caring, engaging, and driving.
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PowerPoint presentation slides
Presenting Digital Customer Experience and Excellence. This slide is well crafted and designed by our PowerPoint specialists. This PPT presentation is thoroughly researched by the experts, and every slide consists of appropriate content. You can add or delete the content as per your need.
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Content of this Powerpoint Presentation
Slide
2
This slide
provides information regarding the definition of the digital customer journey.
It also includes details of why to focus on it.
Slide
3
This slide
showcases the critical focus areas to achieve digital customer experience
excellence, such as channel flexibility, reachability, service convenience,
purchase convenience, easy to use, and personalization.
Instructor's
Notes:
Key Areas
to Focus on to Achieve Digital Customer Experience Excellence:
·
Channel Flexibility: The customer service team should be able to switch across
multiple digital channels (omnichannel) to serve customers seamlessly
·
Reachability: Digital channels shall be 24*7 accessible to customers to resolve their
problems, and information available should be consistent across multiple
channels
·
Service Convenience: Digital channels must have the ability to provide quick
and live support to customers, especially on mobile devices
·
Purchase Convenience: Digital channels must have the capability to conduct safe end-to-end
transactions
·
Easy to Use: Digital channels must have an intuitive design and simple navigation
·
Personalization: Customer service agents should utilize customer data to provide a
personalized experience
Slide
4
This slide
showcases the multilevel digital experience maturity model for business
organizations. The key levels highlighted in the model are available, caring,
engaging, and driving.
Digital Customer Experience And Excellence Edu Ppt with all 20 slides:
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