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Customer Experience Mapping Powerpoint Presentation Slides

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Presenting Customer Experience Mapping PowerPoint Presentation Slides. This PowerPoint deck comprises nineteen slides. All the templates are 100% editable. The templates further support both the standard(4:3) and widescreen(16:9) ratios. Alter the color, text and font size of these templates. The slides are also compatible with Google Slides and other office suites. Convert these slides into various images or documents like JPEG or PDF.

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Content of this Powerpoint Presentation


Slide 1: This slide introduces the Customer Experience Mapping. Add your Company Name to begin.
Slide 2: This slide SHOWS the Content- Understanding the Customer Experience, Essential elements of a Customer Journey Map, What should a Customer Journey Map look like. Mapping Framework, Steps to build a Journey Map, How to improve the Customer Journey, Benefits of Customer Journey Map.
Slide 3: This slide reveals the Customer Experience- DISCOVERY and STAGES.
Slide 4: This slide reveals the Essential elements of a Customer Journey Map such as- Actions, Thoughts, Feelings, Quantitative & Qualitative Research, Key Findings & Actionable Insights, Touchpoints, Channels & Lifecycle Stages.
Slide 5: This slide reveals What should a Customer Journey Map look like- Moments of Truth, Personas, Desired Outcomes, Steps, Touchpoints.
Slide 6: This slide reveals the Mapping Framework.
Slide 7: This slide reveals the Steps to build a Journey Map such as- Planning, Data Gathering, Map Creation, Identify & Analyze key findings & Actionable Insights, Investigate Issues & Opportunities, Present your Findings & Plan for Continuous Improvements.
Slide 8: This slide reveals How to improve the Customer Journey.
Slide 9: This slide reveals the Benefits of Customer Journey Map such as- Visibility, Understanding, Empowerment, Agility, Excellence.
Slide 10: This template contains the Customer Experience Mapping Icons Slide
Slide 11: This slide is titled as Additional Slides for moving forward.
Slide 12: This slide comprises an editable Combo Chart showing the MARKET SHARE of products for various financial years.
Slide 13: This slide reveals the names and designation of Our Team members.
Slide 14: This slide reveals Our Goal.
Slide 15: This slide reveals the Magnifying Glass icon.
Slide 16: This slide reveals the Idea Generation.
Slide 17: This slide reveals the Financial information.
Slide 18: This slide reveals a Quotation by Bill Gates.
Slide 19: This is a Thank You slide consisting of Address, Contact numbers and email Address.

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