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Presenting this set of slides with name - Customer Journey Analysis Powerpoint Presentation Slides. Our topic specific Customer Journey Analysis Powerpoint Presentation Slides presentation deck contains thirtysix slides to formulate the topic with a sound understanding. This PPT deck is what you can bank upon. With diverse and professional slides at your side, worry the least for a powerpack presentation. A range of editable and ready to use slides with all sorts of relevant charts and graphs, overviews, topics subtopics templates, and analysis templates makes it all the more worth. This deck displays creative and professional looking slides of all sorts. Whether you are a member of an assigned team or a designated official on the look out for impacting slides, it caters to every professional field.

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Content of this Powerpoint Presentation

Slide 1: This slide introduces Customer Journey Analysis. State Your Company Name and begin.
Slide 2: This slide shows Customer Journey Mapping Outline.
Slide 3: This slide presents Understanding Customer Mapping Purpose with categories as- Create the Company View, Project Scoping Meeting, Customer Listening & Learning, Review Current State, Ideate Future State.
Slide 4: This slide displays Objectives, Needs, Feelings & Barriers of Customer Journey Mapping.
Slide 5: This slide represents Key Statistics of Customer Mapping Journey.
Slide 6: This slide showcases Elements of Customer Journey Mapping as- Thoughts, Actions, Feelings.
Slide 7: This slide shows Customer Journey Mapping Steps describing- Planning, Data Gathering, Map Creation, Identify & Analyze key findings & Actionable Insights, Investigate Issue & Opportunities, Present your findings & plan for continuous Improvement.
Slide 8: This slide shows Information Required in each stage of Customer Journey.
Slide 9: This slide presents Customer Mapping Journey Cycle describing- Need Generation, Initial Consideration, Engagement, Evaluation, Moment of Purchase, Delivery/ Installation, Usage.
Slide 10: This slide displays Customer Journey Analysis at each stage in tabular form.
Slide 11: This slide represents Customer Journey Layers with stages as- Awareness, Consideration, Acquisition, Service, Loyalty.
Slide 12: This slide showcases Channels in each stage of Journey as Awareness, Consideration, Purchase, Retention, Advocacy.
Slide 13: This slide shows Customer Journey Map Table with goals, activities and opportunities.
Slide 14: This slide displays Customer Journey Mapping Template in tabular form.
Slide 15: This is another template on Customer Journey Mapping.
Slide 16: This slide represents Capturing Customer Perception based on their Experience.
Slide 17: This slide showcases Illustrating Customers Journey Across Multiple Touchpoints.
Slide 18: This slide shows Incorporate Performance Indicators with Expectation Ratings in percentage.
Slide 19: This slide presents Optimize Stakeholder’s Understanding, Engagement, and Decision-making Based on the Journey Map story.
Slide 20: This slide displays Customer Journey Detailed Process as- Attract & Welcome, Select, Wait, Serve, Wrap-Up, Feedback & Exit.
Slide 21: This is a Customer Journey Map Example Slide.
Slide 22: This slide shows Customer Journey Mapping Tools.
Slide 23: This slide presents Customer Satisfaction Metrics.
Slide 24: This slide displays Customer Journey Analysis Icons.
Slide 25: This slide reminds about 15 minutes Coffee Break.
Slide 26: This slide is titled as Additional Slides for moving forward.
Slide 27: This slide shows Line Chart with three products comparison.
Slide 28: This slide displays Combo Chart with three products comparison.
Slide 29: This is About Us slide to show company specifications etc.
Slide 30: This is a Quotes slide to convey message, beliefs etc.
Slide 31: This is a Financial slide. Show your finance related stuff here.
Slide 32: This is a Comparison slide to state comparison between commodities, entities etc.
Slide 33: This is a Venn slide with text boxes.
Slide 34: This is a Puzzle slide with additional text boxes.
Slide 35: This is a Dashboard slide with text boxes to show information.
Slide 36: This is a Thank You slide with address, contact numbers and email address.