Customer Journey Powerpoint Presentation Slides


PowerPoint presentation slides

This deck consists of a total of thirty-four slides. It has PPT slides highlighting important topics of Customer Journey Powerpoint Presentation Slides. The best part is that these templates are easily customizable. Edit the colour, text, font size, add or delete the content as per the requirement. The templates are compatible with Google Slides so it can be easily accessible. It can be saved into various file formats like PDF, JPG. And PNG. It is available in both standard and widescreen formats.

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Content of this Powerpoint Presentation

Slide 1: This slide introduces Customer Journey. State Your Company Name and begin.
Slide 2: This slide shows Customer Journey Mapping Outline.
Slide 3: This slide presents Understanding Customer Mapping Purpose with categories as- Create the Company View, Project Scoping Meeting, Customer Listening & Learning, Review Current State, Ideate Future State.
Slide 4: This slide displays Objectives, Needs, Feelings & Barriers of Customer Journey Mapping.
Slide 5: This slide represents Key Statistics of Customer Mapping Journey.
Slide 6: This slide showcases Elements of Customer Journey Mapping as- Thoughts, Actions, Feelings.
Slide 7: This slide shows Customer Journey Mapping Steps describing- Planning, Data Gathering, Map Creation, Identify & Analyze key findings & Actionable Insights, Investigate Issue & Opportunities, Present your findings & plan for continuous Improvement.
Slide 8: This slide shows Information Required in each stage of Customer Journey.
Slide 9: This slide presents Customer Mapping Journey Cycle describing- Need Generation, Initial Consideration, Engagement, Evaluation, Moment of Purchase, Delivery/ Installation, Usage.
Slide 10: This slide displays Customer Journey Analysis at each stage in tabular form.
Slide 11: This slide represents Customer Journey Layers with stages as- Awareness, Consideration, Acquisition, Service, Loyalty.
Slide 12: This slide showcases Channels in each stage of Journey as Awareness, Consideration, Purchase, Retention, Advocacy.
Slide 13: This slide shows Customer Journey Map Table with goals, activities and opportunities.
Slide 14: This slide presents Customer Journey Across Various Touchpoints.
Slide 15: This slide displays Customer Journey Mapping Template in tabular form.
Slide 16: This is another template on Customer Journey Mapping.
Slide 17: This slide represents Capturing Customer Perception based on their Experience.
Slide 18: This slide showcases Illustrating Customers Journey Across Multiple Touchpoints.
Slide 19: This slide shows Incorporate Performance Indicators with Expectation Ratings in percentage.
Slide 20: This slide presents Optimize Stakeholder’s Understanding, Engagement, and Decision-making Based on the Journey Map story.
Slide 21: This slide displays Customer Journey Detailed Process as- Attract & Welcome, Select, Wait, Serve, Wrap-Up, Feedback & Exit.
Slide 22: This is a Customer Journey Map Example Slide.
Slide 23: This slide shows Customer Journey Mapping Tools.
Slide 24: This slide presents Customer Satisfaction Metrics.
Slide 25: This slide reminds about 15 minutes Coffee Break.
Slide 26: This slide is titled as Graphs & Charts for moving towards them.
Slide 27: This slide shows Clustered Bar Chart with three products comparison.
Slide 28: This slide displays Area Chart with three products comparison.
Slide 29: This slide is titled as Additional Slides for moving forward.
Slide 30: This is Our Team slide with names and designation.
Slide 31: This is Our Mission slide with related imagery and text.
Slide 32: This slide shows Mind Map for representing entities.
Slide 33: This is an Idea Generation slide to state a new idea or highlight information, specifications etc.
Slide 34: This is a Thank You slide with address, contact numbers and email address.


Customer Journey Mapping helps businesses understand their customers' experiences and identifies opportunities for improvement across different touchpoints in their journey.

The key elements of Customer Journey Mapping include thoughts, actions, and feelings of customers.

The stages of the Customer Journey Mapping cycle include need generation, initial consideration, engagement, evaluation, moment of purchase, delivery/installation, and usage.

Some of the tools available for Customer Journey Mapping include journey mapping templates, mind maps, and capturing customer perceptions based on their experiences.

Customer Journey Mapping can help optimize stakeholder engagement and decision-making by telling a story based on the journey map, incorporating performance indicators with expectation ratings, and identifying opportunities for improvement.

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    by Dustin Perkins

    Content of slide is easy to understand and edit.

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