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This PPT design contains 70 slides. All content provided in our PowerPoint templates are 100 % editable. PowerPoint presentation is accessible in both widescreen and standard format. PowerPoint graphics are useful for marketing heads specifically focusing on customer retention and driving sales growth. All PPT templates are compatible with Google Slides. The stages in this process are customer services, customer care, sales, technical support, customer satisfaction, business review.

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Content of this Powerpoint Presentation

Slide 1: This slide introduces Customer Relationship Management Strategies. Present your company name here and begin.
Slide 2: This is an Agenda slide. State your agendas here.
Slide 3: This slide states the Importance of Customer Initiatives displaying- Customer Initiatives, Decision Support Initiatives, Operational, Initiatives, Financial, Initiatives, Remain in business, Increase revenue, Optimize resources & minimize costs, Leverage investments, Reduce costs, Enhance products & services, Enhance executive decision making, Reach the customer, Participate in global village.
Slide 4: This is Customer is the Focus slide with respect to- Strategy, People, Systems, Process, Structure.
Slide 5: This is Core Vs Extended Customer Service slide with the following parameters- Outstanding A, Exceeds Expectations B, Satisfactory C, Unsatisfactory D, Failing F.
Slide 6: This slide states Customer Perceived Value with respect to- Total Customer Cost, Total Customer Benefit.
Slide 7: This slide showcases Emphasis on Customer Transaction in a circular image form. Present the following here- CHANNELS, CUSTOMER, CHANNELS, TRANSACTION.
Slide 8: This is Transaction Vs Relationship Marketing slide. Use it to state comparison, analysis etc.
Slide 9: This is Why Customers Move Away slide in a pie chart form. Showcase the following aspects here- Miscellaneous, Completion, Product Dissatisfaction, Perceived Indifference, New Associations.
Slide 10: This slide states the Economics of Customer Retention with- Cost Of Retaining Current Customer, Cost Of Acquiring New Customer, Cost Of Retaining Current Customer.
Slide 11: This slide shows CRM Model displaying- Differentiate Based On Customer Needs, Characterist-ics And Behaviors, Develop Products, Services, Channels To Meet Customers Needs, Retain Valuable Customers, Interact With Customers And Prospective, Customer, Understand Customers’ Needs, Customize By Customer Segment, Acquire Customers And Prospective Customer, Deliver Increased Value To Customer, Interact & Deliver, Develop & Customize, Understand & Differentiate, Acquire & Retain.
Slide 12: This is Customer Lifecycle Management slide showing- Customer Retention And Referrals For New Customers, Customer Need Assessment And Acquisition, Customer Development Through Personalization And Customization, Customer Equity Leverage Through Cross Selling , And Up Selling.
Slide 13: This slide states the Stages of CRM which are- Collecting Information, Storing Information, Accessing Information, Analyzing Customer Behavior, Marketing More Effectively, Enhancing The Customer Experience.
Slide 14: This slide states CRM Components. These are as follows- Customer Interaction Center, Self-Serve Channels, Customer Sales, Customer Marketing, Customer Field Service, Customer Service, Customer Analysis & Reporting.
Slide 15: This slide showcases the Process of E-CRM presenting- Customer Support, Customer Satisfaction, Multi-Channel, Service Request Management, Satisfaction Inquiry, Sales Department, Mobile Client SFA, Sales Document Generation, Planning, Prospects Management & Sales Action, Sales Administration, Customers, Phone, Mail, Web Visit, E-mail, Fax, Call Center, Marketing Department, Indicators, Segmentation Targeting, Customer, Database, Workflow, Analysis, Customer, History, Customer Retention, Process Optimization, Actions & Alarms Management, Campaign Management, Customer Retention, Customer Knowledge, Quality of service, Process Optimization.
Slide 16: This slide showcases CRM Process with- Deliver on Expectations, Define Expectations, Close Order Process, Negotiate, Support, Marketing, Prospecting Web, Qualify, Design Engineer, Specify, Propose Quote, Collections Receivables.
Slide 17: This slide shows Basic CRM and Enhanced CRM in a circular form. It consists of the following aspects- Support Lead Prospect Quality Meet Repurchase Service Delivery Order Quote
Slide 18: This slide states CRM Capabilities with respect to - Marketing, Sales, Orders, Support.
Slide 19: This slide presents CRM Dashboard (Pipeline by Sales Stage) with 5 stages. These are- Total, Quality, Develop, Propose, Close.
Slide 20: This slide also presents CRM Dashboard showing Actual Vs. Target Revenue.
Slide 21: This is Time for a Break slide to halt. You can modify/ change content as per need.
Slide 22: This slide presents CRM Dashboard (Opportunity by Rating) in a graph form.
Slide 23: This slide showcases CRM Dashboard (Current Lead Status) in a bar graph/ chart form.
Slide 24: This slide presents CRM Dashboard (Leads by Source) in a pie chart/ graph form showing- Advertisement, Email campaign, Exhibition, Online site.
Slide 25: This slide presents CRM Dashboard (Deals by Expected Close Date) in a graph form.
Slide 26: This slide presents CRM DASHBOARD (LEAD ACQUISITION & DEAL ACQUISITION) with- Lead Acquisition, Touched leads, Deal Acquisition New Deals.
Slide 27: This is a CRM DASHBOARD (TOP CUSTOMERS) slide presented in graphical form.
Slide 28: This slide showcases CRM Dashboard Template with thefollowing parameters- Open tickets, Closed tickets, New orders, New clients.
Slide 29: This is a CRM Dashboard (KPIs) slide presented in charts and graphs.
Slide 30: This slide showcases CRM (Sales Rep Dashboard) in charts and graphs.
Slide 31: This slide presents CRM DASHBOARD (PROJECT MANAGEMENT) in a pie chart form. Showcase Project Types and Project Size here.
Slide 32: This slide showcases CRM Dashboard (Sales Dashboard Template) in charts and graphs.
Slide 33: This slie displays CRM Dashboard (This Year Sales Vs. Last Year Sales) in a graphical form.
Slide 34: This slide presents CRM (Marketing Dashboard) showing- Leads This Week (Query) Target (30), Leads Per Week.
Slide 35: This slide showcases CRM Dashboard (Intranet Dashboard) in charts and graphs. Use it to show- Events Count, Page Views, Country.
Slide 36: This slide is titled Our Charts to move ahead. You may change the slide content as desired.
Slide 37: This is a Stacked Column graph slide to show product/ entity comparison, specifications etc.
Slide 38: This is a Stacked Line Chart slide to show product/ entity comparison, specifications etc.
Slide 39: This is a Pie Chart slide to show product/ entity comparison, specifications etc.
Slide 40: This is a Stacked Bar Chart slide to show product/ entity comparison, specifications etc.
Slide 41: This is an Area Stacked chart slide to show product/ entity comparison, specifications etc.
Slide 42: This is a Scatter Chart slide to present product/ entity comparison, specifications etc.
Slide 43: This is an Open High Low Close slide to present product/ entity comparison, specifications etc.
Slide 44: This is a Radar Chart slide for product/ entity comparison.
Slide 45: This slide presents Combo Chart to show product/ entity growth, comparison etc.
Slide 46: This slide is titled Additional Slides to move forward. You can change the slide content as per need.
Slide 47: This slide showcases Our Mission. Show your company mission and goals here.
Slide 48: This is Meet Our Team slide with name, designation etc. to fill.
Slide 49: This is an About Us slide. State team/ company specifications here.
Slide 50: This slide showcases Comparison of two entities.
Slide 51: This is a Financial score slide. State financial aspects, information etc. here.
Slide 52: This is a Quotes slide to convey company/ organization message, beliefs etc. You may change the slide content as per need.
Slide 53: This is Dashboard slide to show information in percentages etc.
Slide 54: This slide showcases Global Project Locations on a World map image and text boxes to make it explicit.
Slide 55: This is a Starting Timeline slide to present important dates, journey, evolution, milestones etc.
Slide 56: This is an Ending Timeline slide to present important dates, journey, evolution, milestones etc.
Slide 57: This is a Post It notes slide to mark events, important information etc.
Slide 58: This slide presents a Newspaper image with text boxes to flash company news, position etc.
Slide 59: This is a Puzzle image slide to show information, specifications etc.
Slide 60: This is a Target image slide to show targets, goals, information, specifications etc.
Slide 61: This is a Circular image slide. State information, specifications etc. here. This is a Circular image slide. State information, specifications etc. here.
Slide 62: This is a Venn Diagram image slide to show information, specifications etc.
Slide 63: This is a Lego image slide to show information, specifications etc.
Slide 64: This is a Mind map image slide to show information, segregation, specifications etc.
Slide 65: This is a Matrix slide to show information, comparison specifications etc.
Slide 66: This is a Hierarchy slide to show information, organization structural specifications etc.
Slide 67: This is a Bulb image slide to show information, specifications etc.
Slide 68: This is a Magnifying glass image slide to show information, specifications etc.
Slide 69: This is a Funnel image slide to show information, specifications etc.
Slide 70: This is a Thank You slide with Address# street number, city, state, Contact Numbers, Email Address.