Customer Support Quality Assurance Dashboards Edu Ppt
This set of slides contains the dashboards to monitor the effectiveness of the customer service team. The major KPIs covered are first call resolution rate, unresolved call rate, average response time by team, net promoter score NPS, etc.
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PowerPoint presentation slides
Presenting Customer Support Quality Assurance Dashboards. This slide is well crafted and designed by our PowerPoint specialists. This PPT presentation is thoroughly researched by the experts, and every slide consists of appropriate content. You can add or delete the content as per your need.
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Content of this Powerpoint Presentation
Slide
1
This slide
covers customer support dashboard including KPIs like average speed of answer
calls, CR trend, Call resolution, abandon rate, average call per minutes,
customer satisfaction score etc.
Slide
2
This slide
covers KPI dashboard for customer support team audit. It includes metrics such
as first call resolution rate, unresolved call rate, average response time by
team etc.
Slide
3
This slide
covers customer satisfaction key performance indicators such as net promoter
score (NPS) and customer retention rate.
Slide
4
This slide
covers Customer service quality assurance (QA) dashboard. It includes KPIs such
as NPS, loyal customer rate, CLV, churn rate, net retention, MRR growth etc.
Slide
5
This slide
covers customer support metrics such as customer retention rate, average time
to solve an issue, customer satisfaction, total request, request answered etc.
Customer Support Quality Assurance Dashboards Edu Ppt with all 21 slides:
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