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Customer Support Quality Assurance Dashboards Edu Ppt

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Presenting Customer Support Quality Assurance Dashboards. This slide is well crafted and designed by our PowerPoint specialists. This PPT presentation is thoroughly researched by the experts, and every slide consists of appropriate content. You can add or delete the content as per your need.

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Content of this Powerpoint Presentation

Slide 1

This slide covers customer support dashboard including KPIs like average speed of answer calls, CR trend, Call resolution, abandon rate, average call per minutes, customer satisfaction score etc.

Slide 2

This slide covers KPI dashboard for customer support team audit. It includes metrics such as first call resolution rate, unresolved call rate, average response time by team etc.

Slide 3

This slide covers customer satisfaction key performance indicators such as net promoter score (NPS) and customer retention rate.

Slide 4

This slide covers Customer service quality assurance (QA) dashboard. It includes KPIs such as NPS, loyal customer rate, CLV, churn rate, net retention, MRR growth etc.

Slide 5

This slide covers customer support metrics such as customer retention rate, average time to solve an issue, customer satisfaction, total request, request answered etc.

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