Developing Customer Service Strategy To Handle Client Interaction Powerpoint Presentation Slides

Slide 1: This slide displays the title Developing Customer Service Strategy to Handle Client Interaction.
Slide 2: This slide displays the title Agenda.
Slide 3: This slide exhibit table of content.
Slide 4: This slide exhibit table of content- Current Situation Analysis of Company.
Slide 5: This slide focuses on challenges faced by the company.
Slide 6: This slide shows the challenges faced by company which includes damaged reputation, less lead conversion rate, declined customer lifetime value and decreased profits.
Slide 7: This slide covers the comparative analysis of customer success metrics.
Slide 8: This slide shows the reasons of increased customer churn rate which covers poor customer service, weak relationships, poor onboarding.
Slide 9: This slide exhibit table of content- Why Customer Contact Management is Important?
Slide 10: This slide focuses on importance of customer contact management to the organization.
Slide 11: This slide exhibit table of content- Key Considerations Before Creating Contact Strategy.
Slide 12: This slide focuses on key considerations before creating customer contact strategy.
Slide 13: This slide exhibit table of content- Steps to Build Customer Contact Strategy.
Slide 14: This slide covers the steps to create customer contact strategy.
Slide 15: This slide shows the checklist used to determine target audience which covers parameters.
Slide 16: This slide shows the alignment of customer contact strategy with business goals.
Slide 17: This slide shows the customer journey which includes different stages such as awareness, findability, reputation, conversion and advocacy.
Slide 18: This slide covers the competencies required in customer service team.
Slide 19: This slide focuses on metrics to track effectiveness of customer contact strategy.
Slide 20: This slide exhibit table of content- Best Practices to Improve Customer Service Communication.
Slide 21: This slide shows the types of visual engagement tools for real time assistance which covers video and voice chat, co-browsing and screen sharing.
Slide 22: This slide shows the steps to build omni-channel communication strategy.
Slide 23: This slide focuses on mapping of content marketing strategy at awareness, consideration and purchase stage with content planning.
Slide 24: This slide focuses on initiatives to improve customer experience.
Slide 25: This slide shows the comparison of customer relationship management platforms to streamline workforce processes.
Slide 26: This slide focuses on how chatbots improve customer service which includes offers better customer communication, 24 hours support saves time.
Slide 27: This slide focuses on customer service communication metrics such as first response time, average resolution time, customer service satisfaction.
Slide 28: This slide covers the methods to collect customer feedback based on business goals.
Slide 29: This slide exhibit table of content- Channels Involved in Customer Contact Service.
Slide 30: This slide shows the customer preference for service channels which includes Live Chat, Email, Social media, App, Post, Phone and SMS.
Slide 31: This slide shows the customer contact channels that can be used by company with key benefits.
Slide 32: This slide focuses on strategic plan to build strong customer relationships which includes e-newsletters, social media and personal communications.
Slide 33: This slide exhibit table of content- Impact of Implementing Customer Contact Strategy.
Slide 34: This slide shows the impact of improving customer service which covers increase in number of customers, improves brand reputation, reduced customer complaints, etc.
Slide 35: This slide exhibit table of content- Dashboard and Metrics.
Slide 36: This slide shows the dashboard that depicts customer service insights.
Slide 37: This slide focuses on metrics to measure customer and revenue churn which also shows net promoter score, customer loyalty rate.
Slide 38: This is the icons slide.
Slide 39: This slide presents title for additional slides.
Slide 40: This slide exhibits yearly timeline of company.
Slide 41: This slide display Our Goal.
Slide 42: This slide exhibits ideas generated.
Slide 43: This slide shows details of team members like name, designation, etc.
Slide 44: This slide shows puzzle for displaying elements of company.
Slide 45: This slide shows roadmap of company.
Slide 46: This slide showcase Magnifying glass.
Slide 47: This slide display Venn
Slide 48: This is thank you slide & contains contact details of company like office address, phone no., etc.