Four phases of total quality management

Description:

The image is a PowerPoint slide titled "Four Phases of Total Quality Management (TQM)." It visually represents the four key phases of TQM, which are Plan, Do, Check, and Act, arranged in a circular flow around the acronym TQM, emphasizing the cyclical and continuous improvement process of quality management. Each phase is associated with specific actions:

1. Plan:

Employees need to identify their queries and problems that need to be addressed.

2. Do:

Employees develop solutions to the problems identified in the planning phase.

3. Check:

There is a comparison between before and after data to confirm the effectiveness of the processes and measure the results.

4. Act:

Employees report their results and prepare to address other problems.

Use Cases:

The TQM approach is universally applicable across various industries for enhancing quality and performance:

1. Manufacturing:

Use: Continuous improvement of production processes.

Presenter: Quality Manager.

Audience: Production team, operational staff.

2. Healthcare:

Use: Enhancing patient care and hospital management.

Presenter: Healthcare Administrator.

Audience: Medical professionals, hospital staff.

3. Information Technology:

Use: Software development life cycle management.

Presenter: IT Project Manager.

Audience: Developers, QA testers.

4. Education:

Use: School management and educational program development.

Presenter: Academic Director.

Audience: Teachers, administrative staff.

5. Finance:

Use: Improving financial operations and customer service.

Presenter: Chief Financial Officer.

Audience: Finance department, customer service reps.

6. Retail:

Use: Enhancing customer satisfaction and inventory management.

Presenter: Retail Operations Manager.

Audience: Store managers, employees.

7. Hospitality:

Use: Service quality enhancement in hotels and restaurants.

Presenter: General Manager.

Audience: Staff, department heads.