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Customer service process flow presentation pictures

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Presenting customer service process flow presentation PPT slide. The side is thoroughly compatible with Google Slides, multiple software options, and format options. The slide is easily editable. You can add or delete the content as per your need. The visuals as used in the slide are of high resolution. Such slides are used by the customer support team, entrepreneurs, students, and teachers.

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Content of this Powerpoint Presentation

Description:

The image depicts a PowerPoint slide titled "Customer Service Process Flow," which outlines the three critical stages of customer service in a business environment. The process is visually represented with arrows indicating the flow or transition from one stage to the next:

1. Before-sale Service: 

This stage involves all customer service activities that occur before a sale is made, such as customer inquiries, product demonstrations, or pre-purchase advice.

2. In-sale Service: 

This phase covers the customer service provided during the sale process, which might include assistance with selection, answering questions, or facilitating transactions.

3. After-sale Service: 

This final stage includes services provided after the purchase, such as follow-up support, product returns, or warranty services.

Use Cases:

This slide can be applied across various industries where customer service is a vital component:

1. Retail:

Use: Training staff on the complete customer engagement journey.

Presenter: Retail Training Coordinator

Audience: Store employees, customer service representatives

2. Automotive:

Use: Describing the customer journey from car viewing to post-purchase maintenance.

Presenter: Sales Manager

Audience: Sales and service department staff

3. Technology:

Use: Explaining support for customers from software trial to ongoing tech support.

Presenter: Customer Success Manager

Audience: Support team, sales personnel

4. Healthcare:

Use: Outlining patient interaction from appointment scheduling to post-appointment care.

Presenter: Healthcare Administrator

Audience: Administrative staff, care coordinators

5. Real Estate:

Use: Detailing client interaction from property viewing to post-sale follow-up.

Presenter: Real Estate Agent

Audience: Realtors, sales associates

6. Hospitality:

Use: Showcasing guest service from booking to post-stay feedback.

Presenter: Hotel Manager

Audience: Hotel staff, customer relations team

7. Financial Services:

Use: Clarifying client service from account opening to ongoing account management.

Presenter: Bank Branch Manager

Audience: Banking staff, customer service team

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  1. 80%

    by Colton Fisher

    The content is very helpful from business point of view.
  2. 100%

    by Douglas Lane

    Amazing product with appealing content and design.

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