Service blueprint back stage on stage actions support processes

Description:

The image is a PowerPoint slide titled "Service Blueprint Back Stage on-stage Actions." It's a visual tool used for service design and process mapping, which breaks down service interaction into various components. The slide is organized into four horizontal sections:

1. Physical Evidence: 

This area is likely meant for listing tangible elements that the customer interacts with directly.

2. Customer Actions: 

This section details the actions that customers take as part of the service process.

3. On-stage Action: 

This typically refers to employee actions that take place given to the customer during service delivery.

4. Back-stage Action: 

This represents internal actions by employees that are necessary for service delivery but not seen by customers.

5. Support Processes: 

These are additional processes that support the service delivery, which could include IT systems, HR policies, etc.

Each section has multiple placeholders marked "Text" for entering specific actions or evidence related to the service process. The slide also contains a note, "This slide is 100% editable. Adapt it to your needs and capture your audience's attention," encouraging customization to fit a particular service design.

Use Cases:

This type of service blueprint is used in various industries for service design and improvement:

1. Hospitality:

Use: Mapping the customer service process in hotels.

Presenter: Service Manager

Audience: Hotel staff, management

2. Banking:

Use: Outlining the customer journey for banking services.

Presenter: Operations Manager

Audience: Bank staff, customer service team

3. Healthcare:

Use: Designing patient care pathways.

Presenter: Healthcare Administrator

Audience: Medical professionals, administrative staff

4. Retail:

Use: Visualizing the customer shopping experience.

Presenter: Retail Consultant

Audience: Store managers, employees

5. Airline:

Use: Detailing the passenger experience from booking to landing.

Presenter: Customer Experience Officer

Audience: Airline staff, crew members

6. Telecommunications:

Use: Describing the process of service delivery for telecom services.

Presenter: Process Engineer

Audience: Customer support teams, technical staff

7. IT Services:

Use: Defining the user experience for IT service management.

Presenter: IT Service Manager

Audience: Support teams, IT staff