Dashboard For Tracking Customer Service Team Performance Digital Consumer Touchpoint Strategy
This slide covers the KPI dashboard for analyzing the performance of client support department. It includes metrics such as first call resolution, unresolved calls, average response rate, the best day to call, average time to solve issues, etc.
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This slide covers the KPI dashboard for analyzing the performance of client support department. It includes metrics such as first call resolution, unresolved calls, average response rate, the best day to call, average time to solve issues, etc. Present the topic in a bit more detail with this Dashboard For Tracking Customer Service Team Performance Digital Consumer Touchpoint Strategy. Use it as a tool for discussion and navigation on Call Resolution, Avg Daily Issues. This template is free to edit as deemed fit for your organization. Therefore download it now
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