Understanding Fight Or Flight Response Training Ppt

Slide 1

This slide showcases the two different types of responses to workplace conflict that is fight behavior and flight behavior.

Slide 2

This slide showcases strategies to manage fight or flight conflict behavior such as maintain rapport, listen, address concern, probe to uncover concern, empathize, and implement the solution or move on.

Instructor’s Notes:

strategies to manage fight or flight conflict behavior are as follows:

Listen:

• If one party is demonstrating fighting behavior during the conflict, the best approach is to let them speak and express their initial burst of anger
• Keep your face and body language neutral throughout the conversation

Maintain Rapport:

• When the initial burst of one party is over, try to paraphrase the information presented from them; the aim is to uncover their concerns with patience, not with force
• Maintain a calm and confident position while solving the issue

Address the Concerns:

• After processing the issue, try to address the concern by qualifying and quantifying the complete information
• It is important to maintain a rapport with the conflicting parties during the interaction
• Do not show any signs of aggressive body language or eye contact that could lead to fight behavior

Probe to Uncover Concern:

• It is important to ask questions to understand the real concern

Empathize:

• It is important to clarify that you have understood them. Also, make sure convey that you understand their feelings when concluding the interaction and that you also empathize what their feelings are at the time of concluding the interaction

Implement the Solution or Move On:

• In the end, provide both parties with two or three choices. Ask them to choose one and implement the solution