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Service packages simplify the booking process, enhance customer loyalty, and maximize revenue. Surprising? Yes, a service package is no longer mere a service package. It provides innumerable advantages to businesses. By creating service packages, you get benefits such as simplified scheduling processes, predictable revenue systems, diverse service package offerings, complimentary service packages, recurring appointments, flexible […]

According to a Forbes Advisor survey, 53% of businesses use AI to enhance their operations. Moreover, 40% of companies are utilizing AI for data aggregation. Such data hints at the popularity of AI in the market. From logistics management to marketing, AI solutions are becoming more prominent for analyzing the data and reacting to patterns. […]

Does a business call for a psychological perspective? The answer is yes! To run a business successfully, know that Psychology and business are interconnected. To understand the whole business system better, you need to comprehend the crucial subject i.e., psychology. Be it your investors or customers, you can apply various psychological tactics to know their […]

Relationships are the key to making or breaking a business. A good business relationship revolves around business partners, employers, vendors, service providers, and customers. To analyze the ongoing relationship, we need a map for assisting facilitators and comprehending cumbersome conflict systems.   Radford developed this relational mapping to get the view of stakeholders’ views, perceptions, […]

In 2002, the US financial markets regulator questioned WorldCom, one of America’s largest phone companies, for contributing to a $ 4 billion fraud.   While running a spot-check, one of its employees became the whistle-blower. The Securities and Exchange Commission started a criminal investigation with this immediate report.    Employed as an internal auditor, she […]

A call center quality assurance (QA) scorecard is an evaluation that measures the performance of two principal channels of communication, i.e., Phone Calls and Chat Communications. To prioritize exceptional customer service, call centers need an effective mechanism for assessing customer feedback, agent performance, and communication preferences.  Salesforce research says that 65% of customers expect an […]

Did you know that user engagement tracks the interaction, content, and website features? Moreover, a frictionless UX design is vital in bringing conversion rates up to 400%. Hence, implementing User engagement strategies becomes crucial since it fosters brand advocacy and builds long-term relationships. Engagement goes beyond mere usage; it provides a structured approach to developing […]

According to the Economic Times, Apple iPhone sales rose by 3% last December while it faced stiff competition from China’s Huawei and Samsung’s new Galaxy S24. Packed with AI features, the leading companies of China and Japan laid down structural challenges for Apple, expecting a decline in its shipments in 2024. Currently, Apple expects to […]

Do you know a daily sales report helps with every day tactical decisions and may hold long-term visions, too?   In a recent study, the sales of Maruti-Suzuki decreased by 6.2% in the last December compared to the month of the year ago. However, when computed, the company crossed the annual sales milestone of 2 […]

“Good marketing makes the company look smart. Great marketing makes the customer feel smart.”   In the world of digital communication, where every inbox is flooded with messages vying for attention, the essence of great marketing lies not just in the brilliance of the company but in the empowerment of the customer. It’s about creating […]