Comprehensive Training Curriculum on The Art of Giving and Receiving Feedback Training PPT

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Complete Curriculum

  • Activity: Unveil Blind Spots with Feedback
    • How Well do I Give Feedback?
    • How Well do I Receive Feedback?
  • Defining Feedback and its Purpose
  • Attributes for Giving and Receiving Feedback Effectively
  • Benefits of Feedback
  • Statistics Related to Workplace Feedback
  • Recognizing Ineffective Feedback
    • Making Feedback too Personal
    • Making Feedback too Impersonal
    • “Sandwich-ing” Negative Feedback
    • Self-Assumptions by the Manager
    • Postponing Feedback
    • Setting Vague Expectations
  • Types of Feedback
  • Conduct-based: Formal, Informal, Formal vs. Informal Feedback
  • Source-based: Manager’s Feedback, Peer-to-Peer Feedback, Self-Feedback
  • Tone-based: Positive Feedback
    • Why is Positive Feedback Essential?
    • Mistakes to Avoid while Giving Positive Feedback
    • How to Deliver Positive Feedback
    • Positive Feedback Situations
  • Tone-based: Negative Feedback
    • Why is Negative Feedback Essential at Workplace?
    • How to Provide Negative Feedback Positively?
    • Impact of Negative Feedback on Employees
    • Mistakes to Avoid While Providing Negative Feedback
  • Tone-based: Constructive Feedback
    • Sandwich Approach for Giving Constructive Feedback
    • How to Give Constructive Feedback at Workplace?
    • Best Practices for Constructive Feedback
    • Constructive Feedback Examples
  • Tone-based: Destructive Feedback
    • Consequences of Destructive Workplace Feedback
    • Tips for Managers to Deal with Destructive Feedback
    • Constructive vs. Destructive Feedback
  • Others: Praise (Appreciation), Criticism, Evaluation, Coaching, and Encouragement
  • Key Takeaways
  • Let’s Discuss
  • Common Mistakes while Designing Feedback Process for Organization
    • Not Conducting a Pilot Test
    • Not Involving Key Stakeholders
    • Compromising Confidentiality
    • Not Clarifying the Use of Feedback
    • Having Unfriendly Administration and Scoring
    • Making it an Event rather than a Process
  • What an Effective Feedback Cycle Should be Like?
  • A Guide to 360 Degree Feedback
    • Process and Need
    • Best Practices
      • Choose the Focus Areas
      • Create a Feedback Culture
      • Follow-up with the Employees
      • Focus on Team Development
      • Standardize Feedback Execution
      • Ensure Anonymity and Confidentiality
    • Dos and Don’ts
    • 360 Degree Feedback vs. Performance Review
    • Employee 360 Degree Performance Evaluation Form
  • Feedback Frameworks Every Manager Must Know (including Templates)
    • STAR Framework
    • SBI Feedback Model
    • DESC Model
    • CEDAR Feedback Model
  • DISC Framework to Deliver Feedback to Employees Based on Personality
    • Dominance
    • Influence
    • Steadiness
    • Conscientiousness
  • Adopting a Growth Mindset to Embrace Feedback
    • Techniques to Foster Growth Mindset at Workplace
    • Growth vs. Fixed Mindset
  • Developing a Feedback Culture in Organization
    • Promote a Growth Mindset
    • Formulate Feedback Guidelines
    • Make Use of Feedback Channels
    • Enrich Emotional Intelligence
    • Automate Feedback with Tools
  • Key Takeaways
  • Let’s Discuss
  • Definition and Purpose of Employee Feedback
  • Models for
  • Delivering Feedback:
    • Prepare-Listen-Act
    • Observation-Impact-Action
    • Start Stop Continue
  • Process for Delivering Feedback
  • Identifying Opportunities to Give Feedback at the Workplace:
    • For Positive Feedback
    • For Negative Feedback
  • Delivering Feedback to Employees with:
    • Redirection (Purpose and Process)
    • Reinforcement (Purpose and Process)
  • Major Feedback Blocks exhibited by Employees
    • The Truth Trigger
    • The Relationship Trigger
    • The Identity Trigger
    • The Priority Trigger
  • Guidelines for Giving Feedback Effectively
    • Create the Right Feedback Culture
    • Get the Relational Setting Right
    • Base the Feedback on Honesty and Authenticity
    • Keep Emotions in Check
    • Link Specific Situations with Behavior
    • Indulge in a Conversation and Avoid the Monologue
  • How to Navigate Difficult Conversations with Employees?
    • Negative Feedback Areas
    • Guidelines to Navigate Difficult Conversations
  • Tips to Handle Emotional Responses While Giving Feedback:
    • Denial
    • Justification
    • Emotions
    • Acceptance
  • Managing Non-Verbal Emotions while Giving Feedback
    • Eye Contact
    • Posture
    • Facial Expressions
    • Gestures
  • Assessment Form to Deliver Employee Feedback
  • Key Takeaways
  • Let’s Discuss
  • Receiving Feedback Constructively
  • Benefits of Asking for Feedback from Manager
    • Improve Performance in Current Role
    • Prepare for Future Roles
    • Prevent a Drop in Performance
    • Strengthen the Working Relationship
    • Reinforce Positive Habits
  • Models for Receiving Feedback Constructively
    • Feedback Staircase
    • 4R Model for Receiving Feedback
  • Steps for Receiving Feedback in a Constructive Manner
    • Ask for as much detailed information as possible
    • Paraphrase what you've heard
    • Seek suggestions for improvement
    • Thank the feedback giver
  • Guidelines for Receiving Feedback
    • Be Approachable
    • Listen to Understand
    • Ask for Examples
    • Keep Things in Perspective
    • Control Defensiveness
    • Initiate Questions for Clarification
    • Summarize and Reflect on What You Heard
    • Try to be Non-Judgmental
  • Ways to Respond to Destructive Criticism
  • Role of Non-verbal Cues while Receiving Feedback
  • Dos and Don’ts of Receiving Feedback
  • Key Takeaways
  • Let’s Discuss
  • Manager as a Feedback Facilitator
    • Practice Active Listening
    • Exhibit Interest in Discussions
    • Create a Safe Space for Individuals
    • Have an Unbiased Perspective
    • Set the Right Tone
    • Have a Good Feedback Structure
    • Learn the Art of Tackling Difficult Situations
  • Praising Team Members in Organization
    • Recognize a Project Hero
    • Notice the Unsung Heroes Too
    • Praise when a Team Member Initiates Changes
    • Tie Efforts to a Bigger Purpose
  • Tips for Giving Feedback to Seniors
    • Consider your Tone
    • Talk in Person
    • Keep it Centered Around Work
    • Be Solution-Oriented
    • Don’t Forget to Recognize them
    • Address it as Soon as Possible
    • Focus on One Thing at a Time
  • Tips for Giving Feedback to Peers
    • Ask for Permission
    • Use Passive Voice
    • Show Empathy
    • Make it a Two-Sided Conversation
    • Be Clear and Specific
  • Must Have Values to be a Great Manager!
  • Key Takeaways
  • Let’s Discuss
  • Importance
  • Purpose
  • Scope
  • Anonymity and Confidentiality
  • Feedback-related Responsibilities of
    • Employees
    • Managers
  • Feedback Procedure
    • Means of Sharing Feedback:
      • Verbal
      • Written
    • Process of Sharing Feedback:
    • Set Job-Related Goals
    • Monitor Progress
    • Share Feedback
    • Document the Feedback
    • Follow Up
  • Types of Feedback Comments:
    • Compliment
    • Concern
    • Criticism
  • Complaint Handling
  • Record Keeping
  • Feedback Forms
    • Assessment Form
    • 360 Degree Feedback
    • Feedback Summary
  • Feedback Posters
    • Employee Feedback Benefits
    • Facilitating Feedback
  • Employee Emailer
    • Fostering Feedback Culture
    • Asking Feedback

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