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Enabling Digital Customer Service Transformation Powerpoint Presentation Slides

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Enthrall your audience with this Enabling Digital Customer Service Transformation Powerpoint Presentation Slides. Increase your presentation threshold by deploying this well-crafted template. It acts as a great communication tool due to its well-researched content. It also contains stylized icons, graphics, visuals etc, which make it an immediate attention-grabber. Comprising Fifty-Four slides, this complete deck is all you need to get noticed. All the slides and their content can be altered to suit your unique business setting. Not only that, other components and graphics can also be modified to add personal touches to this prefabricated set.

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Content of this Powerpoint Presentation

Slide 1: This slide displays the title Enabling Digital Customer Service Transformation.
Slide 2: This slide displays the title Agenda - Enabling digital customer service transformation.
Slide 3: This slide exhibit table of content.
Slide 4: This slide exhibit table of content- Customer service transformation overview.
Slide 5: This slide represents current scenario for customer support service.
Slide 6: This slide represents current scenario for customer service support service.
Slide 7: This slide represents comparison of customer support service. It includes average response time, FCR rate, average resolution time, tickets solved etc.
Slide 8: This slide represents global statistics associated with customer service.
Slide 9: This slide exhibit table of content- Customer Service Delivery.
Slide 10: This slide represents timeline for implementation of customer service transformation.
Slide 11: This slide represents key capabilities for customer service delivery model.
Slide 12: This slide represents key disruptive forces impacting customer service.
Slide 13: This slide exhibit table of content- Omni channel customer interaction.
Slide 14: This slide represents omni- channel comparison with multi-channel customer service.
Slide 15: This slide represents omni- channel customer service model. It includes web chat routing, chatbot, cloud, CRM, knowledge base, customer experience etc.
Slide 16: This slide represents key strategies to enhance omni-channel customer service. It includes social media response time, live chats and self service.
Slide 17: This slide represents importance of omni-channel for customer interaction.
Slide 18: This slide exhibit table of content- Enhancing customer support connected devices.
Slide 19: This slide represents implementation of IoT enabled customer service architecture. It covers device stimulator, IoT devices, API connection, customer service etc.
Slide 20: This slide represents AI implementation to enhance customer service. It includes chatbots, sentiment analysis, augmented messages etc.
Slide 21: This slide represents implementation of IoT for customer service development.
Slide 22: This slide represents digital customer service channels.
Slide 23: This slide represents impact of customer service transformation.
Slide 24: This slide exhibit table of content- Nurturing customer communities.
Slide 25: This slide represents key methods used to build and nurture customer communities. It includes blogging, surveys, email and discussion groups.
Slide 26: This slide represents need to build customer communities. It covers customer empowerment, gathering customer feedback, enhance customer experience etc.
Slide 27: This slide represents strategies for enhancing user experience.
Slide 28: This slide represents strategies to implement in order to enhance user experience.
Slide 29: This slide exhibit table of content- Customer support team.
Slide 30: This slide represents reporting structure for customer support team.
Slide 31: This slide represents escalation matrix customer support team.
Slide 32: This slide represents RACI matrix for customer support team. It covers handling customer query, processing orders, resolving issues, delivering information etc.
Slide 33: This slide represents customer service team training plan.
Slide 34: This slide exhibit table of content- Impact on customer support.
Slide 35: This slide represents impact of customer service transformation. It includes online review portal highlighting customer empowerment, feedbacks etc.
Slide 36: This slide represents impact of customer service transformation.
Slide 37: This slide exhibit table of content- Dashboard.
Slide 38: This slide represents dashboard to measure customer service performance. It includes number of issues, average time to close, average response time etc.
Slide 39: This slide represents customer service dashboard showcasing user experience. It includes request volume, revenue, customer satisfaction, customer retention etc.
Slide 40: This slide presents title for additional slides.
Slide 41: This is the icons slide.
Slide 42: This slide shows roadmap of company.
Slide 43: This slide exhibits yearly timeline of company.
Slide 44: This slide presents your company's vision, mission and goals.
Slide 45: This slide display Funnel.
Slide 46: This slide depicts 30-60-90 days plan for projects.
Slide 47: This slide display Venn.
Slide 48: This slide display Mind map.
Slide 49: This slide depicts posts for past experiences of clients.
Slide 50: This slide display Comparison.
Slide 51: This slide shows puzzle for displaying elements of company.
Slide 52: This slide shows Our goal.
Slide 53: This slide exhibits ideas generated.
Slide 54: This is thank you slide & contains contact details of company like office address, phone no., etc.

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