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There is no skill and talent more under-rated in the world than listening. We all know this is true, but do not know how to listen, especially listen actively that contributes to a better quality of the conversation, and ultimately business that commit fewer mistakes.
It is also true that you become a better leader when you become a better listener.
WHAT IS ACTIVE LISTENING?
Active listening is when you not only hear what the other person is saying, but also understand their thoughts and feelings. It turns a conversation into an active, two-way, and non-competitive interaction.
Active listening requires you to listen to the speaker attentively, understand what they are saying, respond and reflect on what is been said, and retain the information for later.
How does active listening contribute to successful leadership? Check here the Importance of Listening in Business Communication.
Active listening is an important step in defusing any situation and arriving at solutions to problems.
It is the conscious effort made to hear not only the words of the speaker but, the complete message that is been communicated. These templates help learn about active listening, and how it is important in managing conflicts.
In what ways does active listening contribute to a positive company culture? Find here Top 7 Slides on Communication Skills- Free PPT.
SlideTeam offers the perfect solution in the form of 100% editable, customizable, and content-ready presentations. These templates are content-ready and resolve concerns around listening and communicating skills.
Template 1: Active Listening Skill Training for Leaders Creating an Effective Leadership Training
Use this PPT Presentation and learn how classroom training program is important for developing emotional intelligence at the workplace. The program highlights the following details such as target audience, time and duration, training objectives, training faculty and training outcome. Active listening is a vital leadership skill and core component of emotional intelligence. Using the slide, leaders, and managers can improve their active listening skill which is an art that takes a high degree of self-control. From this PPT, learn the process of listening to others in a way that focuses your attention on what they are saying so that they feel heard and understood.
Template 2: Techniques and Activity to Develop Active Listening in Business Communication Training PPT
From this PPT, use verbal techniques to improve active listening in business communication. The major techniques are: Positive reinforcement, Remembering, Questioning, Reflecting and Summarizing. With the positive reinforcement technique, use positive words and phrases such as very good, yes, and indeed to motivate the speaker. Using the Remembering technique, the listener should try to remember the key points of conversation. With the Questioning technique, the listener must ask relevant questions at appropriate intervals, using the Reflecting technique, the listener should comprehend the communicated message and using the Summarizing technique, the listener must paraphrase the whole communication. Download now!
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Template 3: Introduction Importance & Activities of Active Listening with Activities Training PPT
The 3As of active listening: Attitude, Attention, and Adjustment are covered in this PPT. The slide includes the difference between active and passive listening and highlights the advantages of active listening in business. These are building trust, boosting productivity, solving problems, resolving conflict, increasing knowledge, and limiting information loss. Attitude states that the listener should have a positive attitude, listen with an open mind and be willing to take time to listen. Attention means that the listener must pay close attention to a speaker to understand what they are saying and to respond. Adjustment means that the listener should be willing to change, adapt, and adjust mannerisms to follow the speaker's thoughts until the conclusion.
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Template 4: Verbal Techniques to Develop Active Listening
Use this ready-made PowerPoint and learn verbal techniques to develop active listening. The five major verbal techniques are: Positive reinforcement, Remembering, Questioning, Reflecting and Summarizing. Positive Reinforcement is a signal of attentiveness and is implemented using words and phrases, such as: ‘very good’, ‘yes’ or ‘indeed’. Remembering is another vital technique used to remember key points, such as the name of the speaker, details, ideas and concepts. With Questioning, the listener can demonstrate that it has been paying attention by asking relevant questions. With reflecting, the listener can ask questions to ensure that correct message has been received and using Summarizing, the listener can explain the object of whole communication.
Template 5: Listening Activity: Active Listening Roleplay
From this PPT, know how active listening can play a major role on asking open questions at the end of the conversation or discussion. Open questions lead to more information while closed questions lead to a yes/no answer. Open questions are more effective in maximizing communication. Use this slide and learn that the most productive conversations are two way and not one way. That is why it is important to encourage thoughts and ideas by asking open-ended questions. It helps to seek clarification and additional information and a clear understanding of what the other person is saying. It provides feedback that acknowledges the speaker’s perspective and offers insights or suggestions.
Template 6: What is Active Listening?
This PPT Presentation provides a complete guide about Active Listening, a communication skill that is beyond hearing words that other person speaks. It is about processing and understanding the meaning and intent behind words. It requires being active and focused in the communication process. The slide covers the 3As of active listening: Attitude, Attention, and Adjustment. Active listening techniques include: Being present in the conversation, showing interest by practicing eye contact, noticing and using non-verbal cues, asking open-ended questions, paraphrasing and reflecting back, listening and responding.
Template 7: Important Benefits of Active Listening in the Workplace
Active listening requires taking focus from one’s position to be fully present with another. Use our easy-to-use template and know the benefits of active listening to become an avid listener. The advantages include: Limited loss of information, increased knowledge, problem solving, building trust, resolving conflict and boosting productivity. Active listening helps understand what someone is saying and helps them express themselves. From this PPT, learn how active listening is a vital skill in workplace for leaders and managers, whose role evolve from delegating tasks and organizing workloads to coaching employees in the organization to help achieve the goals and objectives.
Template 8: Verbal Techniques to Develop Active Listening: Positive Reinforcement
With this slide, get expertise in Positive Reinforcement, the verbal technique used to develop active listening. Positive Reinforcement means that a listener must use positive words and phrases such as “Very good”, “Yes,” or “Indeed” to motivate the speaker. It encourages the speaker to continue talking and show that you are engaged. This can be done by using words of agreement that shows your involvement in a conversation. This is one of the best ways to build a healthy relationship between the listener and speaker and is a great sign of respect.
Template 9: Verbal Techniques to Develop Active Listening: Remembering
One of the best verbal techniques to develop active listening is Remembering. Use this PowerPoint and practice this technique to remember important points of a conversation. If the conversation is long, the listener can take notes and not miss out the key points. This shows that the listener was attentive during the conversation and encourages speaker to continue. This technique can be shown verbally by repeating and summarizing what has been said and circling back to earlier key points, when needed. Our PPT will help you to master this technique and create a faster work rate, improved resourcefulness, more self-reliance and improved productivity.
Template 10: Verbal Techniques to Develop Active Listening: Questioning
Develop active listening through Questioning, an important active listening technique, from our PPT Presentation. Using this technique, the listener should ask the speaker questions to showcase their attentiveness. By using our slide, listeners can ask questions to reinforce that they have an interest in what the speaker is saying. The questions can be both open-ended and probing. Open-ended questions allow the speaker to elaborate, and Probing questions allow the other person to explain their opinions and ideas in detail. Also, Leading questions prompt the respondent to answer in a particular way, and Reflective questions expand and extend thinking.
ACTIVE LISTENING: A KEY TO BETTER UNDERSTANDING
Active listening means listening to understand. This form of listening conveys a mutual understanding between the speaker and the listener. Speakers receive confirmation that their point is coming across and listeners absorb more content and understand by being consciously engaged. The goal of active listening is to clear misunderstandings and create better communication of ideas and thoughts between the speaker and listener. By actively listening to another person, mutual understanding and belonging are created. It can be practiced by using both verbal and non-verbal gestures, such as nods and eye contacts.
Active listening is an important communication skill as it involves taking all the information and reflecting through questions. It is considered a valuable skill in workplace because it leads to clear communication and builds effective relationships with colleagues, manager, and clients. Active listening can help to manage emotions, retain data and information, and resolve conflict. It is about being present in the conversation and focusing on what the person is speaking, and not on how we will respond to the other person when they finish speaking.
