No business, not even one of the stature of an Apple or a Google, can presume that consumers purchasing business products and availing their services is where its job ends. The important part of customer support remains to be aced, and it is always best that businesses master it through a dashboard, and use it as and when needed.

 

 

Thus, the department of customer support holds the importance of providing the customer a forum to air grievances, apart from resolving technical queries. 

 

A customer support team has to provide satisfactory answers to logical questions. To ensure flawless execution of support, the customer care team must be knowledgeable and equipped with necessary resources to use and cite. This responsiveness will, then, also contribute to customer satisfaction resulting in your business building an army of loyal consumers who come to trust and rely on you for quality of service. 

 

In dealing with a large number of customer requests and queries on a daily basis, there must be a support dashboard in use to track and respond to these. 

 

Here’s where customer support dashboard templates assume grave importance. Our customer support dashboard templates offer the convenience of analyzing and monitoring customer grievances. The end aim is to ensure not just customer satisfaction, but customer delight, after successful resolution of grievances through dashboards. 

 

With our customer support dashboard templates, each of which is 100% editable and customizable, you can track your team’s efficiency in tackling queries and offering resolution to customer pain points. 

 

Let’s discover the 10 unique customer support dashboard templates that we have for you today!

 

Template 1: Customer Support Quality Assurance Dashboards PPT

 

Track team performance of your customer support to ensure their work is up to mark using this dashboard template. Monitor all executives working to tally their performance in terms of calls received, abandoned, and resolution rates. Based on individual data, generate reports of team performance as you also deduce the customer satisfaction rate, thereby. Use the characteristic graphs, meters, and charts to present these statistics for better visual understanding. With this data, you can even find out the call answering rate and chart out a course for recruitment. Download now.

 

Customer Support Quality Assurance Dashboards PPT

 

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Template 2: Customer Support and Complaint Analysis Dashboard

 

With this customer support dashboard template, you can monitor team performance and track complaints for offering timely resolutions. Record the number of tickets raised, and that good responses that the team generates of these. Track other metrics like compliance percentages, satisfaction scores, and response rates. With the embedded line charts and bar graphs, you can project and compare the support satisfaction rate. Use this template to also cover the deadline compliance rate vs the satisfaction rate over the years. Download now to improve your custom support performance today!

 

Customer Support and Complaint Analysis Dashboard

 

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Template 3: KPI Dashboard to Track Customer Support Plan Performance

 

Invest in this KPI dashboard template and monitor your customer support plan to retain maximum clients. Track parameters like request volume vs service level, and support cost vs revenue with characteristics line graphs that are Excel-linked. You can also monitor customer satisfaction and client retention. Finally, time taken to provide resolution is another parameter that must be tracked and the results can be presented with vivid graphs, as in this dashboard design. Download now.

 

KPI Dashboard to Track Customer Support Plan Performance

 

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Template 4: Customer Support Engineer Dashboard With Voice Chat Status

 

To monitor performance of chat-based customer support, own this dashboard template to track live metrics like chats in queue, skipped chats, and average waiting time. You can even present the weekly status of these chat volumes to plan equal workforce and time in responding to them. At a given period in time, with this customer support dashboard template, you can also monitor the active support engineers by their names and the status of the customers served. Download this presentation template featuring Excel-linked graphs now!

 

Customer Support Engineer Dashboard With Voice Chat Status

 

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Template 5: Customer Support Dashboard To Measure Churn Rate

 

This dashboard template is ideal to report and address the performance of your churn rate for customers and revenue. Featuring four dedicated graphs that are Excel-linked, plot and compare churn rates, while also monitoring retention and MRR growth. Track these parameters for the complete year as you determine the percentile of net promoter score, loyal customers, premium users and CLV. Download this multi-purpose dashboard now!

Customer Support Dashboard To Measure Churn Rate

 

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Template 6: Customer Support Service Assessment Dashboard Template

 

Grab this ready to use customer support dashboard template and monitor the quality of the assistance your executives are offering over call. Collect and present real-time values of total calls made and those answered with this PPT Design. While work inputs are being tracked, don't forget to monitor support cost and revenue generated. Track other metrics like customer satisfaction, customer retention, and average time taken to resolve queries with dedicated graphs and charts of this Excel-linked PPT Presentation. Own this PPT design from the link now and start editing it. 

 

Customer Support Service Assessment Dashboard Template

 

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Template 7: Customer Issues Support Dashboard Representing Service Quality. 

 

Use this PPT Template to monitor customer experience and tally other aspects of your service such as average time to resolve customer queries and cost per support. Tally and compare these parameters over the years so as to plan resource management better. Grab it now! 

 

Customer Issues Support Dashboard Representing Service Quality

 

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Template 8: SAAS customer Support Metrics Dashboard With Average Handle Time

 

Users will find this PPT Slide valuable in monitoring operations of your customer support working team throughout the day in shifts. with each shift led by a team leader. For each team, track the performance of executives in handling chats in terms of queries received and chats completed. Further, for each agent, track metrics like Average Handling Time, Customer Satisfaction, Average Speed of Answer, etc. Use pie charts and tables to present these statistics precisely. Download now. 

 

SAAS customer Support Metrics Dashboard With Average Handle Time

 

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Template 9: Customer Support KPI Dashboard to Track BPO Company Performance

 

Use this customer support PPT Dashboard template for your BPO operations. Compare revenue with cost over the years along with cost per customer support services. Employ bar graphs and area charts to present data collected over time. Finally, using a pie chart, track the customer experience to deduce the proportion of customers that fall within the spectrum of very satisfied and satisfied. You can also monitor the time consumed in solving customer queries and categorize your calls based on the average time spent. Download this fully editable presentation template now! 

 

Customer Support KPI Dashboard to Track BPO Company Performance

 

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Template 10: Customer Solution Dashboard Indicating Support Team Performance

 

Track the abilities of your customer support in offering resolutions with this dashboard design. Evaluate expenses and revenue generated in this process, as you also rate the customer satisfaction. Additionally, with this presentation design you can plot request volume vs service level and compare this data with previous years. Grab this fully editable PPT Design now to present these values with maximum impact. Download now. 

 

Customer Solution Dashboard Indicating Support Team Performance

 

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Invest in these readymade customer support dashboard templates now and enhance the process of offering resolutions with optimal expenditure. 

PS: Streamline the process of organizational and business escalation by having a definite plan of action in place. Read this guide on escalation plan templates to help restore order and to resolve emergencies as they arise.