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Customer Reviews
The customer is the god, goes the saying in the business world. It is the customer who helps in making a business successful and reach new heights. The term customer is not limited to the present product/service buyers for the business. Today’s potential customers are tomorrow’s buyers. Hence, they are just as important for a business as an actual customer.
To get to potential customers, a business can opt for multiple promotional channels and techniques. This makes it easy for a business to reach the required user base.
Every business expects its employees to follow some roles and responsibilities, showcase what you expect from your personnel using the roles and responsibilities templates provided here.
Any business can only get new customers or retain existing ones by catering to their needs.
To cater to these needs, the business needs to learn about the requirements and the user base as a whole.
This is something User Matrix Sheets can help you with. These sheets allow you to categorize or divide the user base into smaller groups. This division of users allows the business to understand and cater to specific requirements.
Creating a matrix from scratch, however, usually results in skipping some elements. SlideTeam’s 100% editable and customizable user matrix templates help you ensure that nothing is ever skipped.
These content-ready temples include multiple particulars for user division and study. You can edit or add as many elements as you want with ease. These can help you in understanding your user base. So, try some of the templates provided below and use them as required.
Scoring helps in understanding the scale of success, failure, completion, and status of a project, product, or business as a whole. Take the help of the scoring matrix template offered here for quick and relevant scoring.
Let’s explore!
Template 1: Matrix For Mobile User Acquisition Channel Optimizing App for Performance
If your company wishes to enter a new domain or invest in a new business or product, this user matrix can help you ascertain the reliability of social media channels. You can compare the relevance of a social media channel against the associated cost, effectiveness of the target, control, input and output time, platform user quality, scale, and fraud cases. You can attribute the cells as Low, Medium, or High for relevance.
Template 2: Social Media Users Segmentation Matrix
When you try to reach the user base online, you will realize that there are multiple types of users. Not all users are potential customers today. Hence, you need to ascertain the type of users to ensure that your efforts are not wasted and invested in the right direction. This template can help you with this task. The slide allows you to divide users into attention seekers, entertainment chasers, devotees, and connection seekers. For individual users, you can then analyze the level of consumption and creation.
Template 3: Computing IT RACI Matrix for End-User Computing Management PPT
The RACI chart works like a responsibility-assigning structure. With RACI, you can hold someone Responsible, Accountable, Consulted, and Informed, for any particular task or activity. This RACI-based user matrix template allows the business to assign responsibility for tasks of app development like centralized application deployment, preparation of All-EUC ahead, and shaking out of the bugs first. You can assign specific responsibilities to the End-user Support Technician, EUC Administrator, Service Manager, Technical Architect, and other personnel.
Template 4: E-Commerce Shopping User Experience Matrix
This unique user experience matrix template allows you to understand your user base according to their churn rate. This issue-based template helps you analyze the severity of any issue faced by any process. The table in the template list the issue, along with a description in the form of pointers. You can state the statuses of all the issues along with the churn rate and customer return rate. Accordingly, you can also highlight the user rating provided.
Template 5: RACI Matrix for Design User Experience
Just like the RACI matrix provided previously, this template works on the same approach. Using this template, you can assign responsibilities to individuals for varied tasks. You can assign the letters R, A, C, and I to the personnel annotating Responsible, Accountable, Consulted, and Informed. You can add tasks like Content Strategy, Testing and Prototype, Coordination and Analysis, Customer Research, and others.
Template 6: Guide for User Segmentation Market Customer Segmentation
This user roles matrix for segmentation helps you reach and understand requirements of your target market with ease. The template allows you to divide the user group matrix according to geographic (location), psychographic (attitude and values), behavioral (behavior or repetition), and demographic (age, category, etc.) categories. You can add the number of users, percentage of users, or any other figure to represent the user matrix.
Template 7: Guide for User Segmentation Digital Customer Segmentation
This customer segmentation matrix PPT Template divides digital users into content kings, efficiency experts, connected maestros, and social butterflies. To showcase the relevance and potential benefit that can be derived from each category, the same is put on a chart. Accordingly, the connected maestros possess the highest potential to be customers of tomorrow.
Template 8: User Interface Designing Process Maturity Matrix
Here’s a user maturity matrix that helps you design a process for the maturity of the user interface. The process is divided into five stages.
To describe the proceedings of the process and to define the outcomes, the timings of initial UX/UI, availability of resources, leadership, and culture are also described along with other components. You can offer names to each stage if necessary.
Template 9: Guide For User Segmentation RFM Analysis Matrix
Using this template, you can showcase details of customer segmentation using the technique of RFM (recency, frequency, and monetary) analysis. The template includes a block table that shows the frequency and monetary values on the y-axis and recency on the x-axis. The customers can then be categorized according to their importance: Can’t Lose Them, Hibernating, Lost, Loyal, Champions, Potential Loyalists, etc.
Template 10: Audience Identification Matrix New Existing Behavior Users
This smart, utilitarian template puts together users and their behavior for a better understanding of how to manage them. The categories are divided into New Behavior-Existing Behaviour and New User-Old User. According to the category and behavior projected for a user, the same can be used to develop the Engagement Strategy, Growth Strategy, Persuasion Strategy, and Launch Strategy. This simple division helps businesses in making quick decisions.
Understand User, Crack the Industry
In the end, it all comes down to this — Customer is the king. If you cater to the king and show him your good deeds, he will, in turn, praise you with revenue. Once you understand the requirements of the user and cater to his/her demands, needs, and expectations, you can drive your business to success.
The simple yet interactive user matrix templates provided above can help you understand the user base and allow you to be miles ahead of your competition.
PS Finding issues in your business processes and products can help you introduce changes that meet the expectations of the users. To find out such issues and understand their urgency, you can take the help of the issue matrix templates provided here.
