Multiple Choice Questions For Conflict Management Training Ppt

Slide 2

This slide illustrates the activity for everything before the but is nonsense. It also explains the different steps that are required to conduct the activity.

Instructor’s Notes:

Multiple questions asked after completing the activity are as follows:

• Did you find that you listened harder?
• Did you find that you had to respond to what the other person was saying?
• Were you taking turns to talk or did you have a more constructive conversation?
• What learning can you take forward?

Slide 3

This slide elaborates upon the activity an activity 'Divide the Loot’ to train employees on how to resolve workplace conflicts in an amicable manner. It also explains key instructions that are required to conduct the activity.

Instructor’s Notes:

Ask these questions post completion of the activity:

• How did they feel during the exercise?
• Did anyone feel uncomfortable during the exercise?
• Did anyone take control of the conversation?
• How did the team distribute the money and resolve the conflict?
• Would you do anything differently?
• What did you learn during this exercise?

Important to keep the atmosphere in the room friendly

Slide 4 and 5

These slides showcase the questionnaire on styles of conflict management. It also illustrates the scale to be used to get a response from trainees.

Instructor’s Notes:

• The questionnaire informs attendees on which of the five styles of conflict management is the closest to their way of working. Remember, this is a spectrum, not absolute brackets.

1. Collaborating
2. Competing
3. Avoiding
4. Harmonizing
5. Compromising

• Ask trainees to answer the situation-based questions as per their comfort level
• Guide them to answer the questions honestly without overthinking as there are no right or wrong answers
• Once answered, ask them to calculate the score 
• If any situation does not apply to them, ask them to mark it as N/A

Slide 6

This slide tabulates the scores for different conflict management styles questionnaire such as collaborating, competing, avoiding, harmonizing, and, compromising.

Instructor’s Notes:

The style with the highest score is the dominant conflict management style or approach of an individual. 

Slide 7 to 10

This slide illustrates an activity based on Thomas Kilmann conflict management styles.

Slide 11

This slide explains the activity on conflict management named “positive definitions.” It also explains the requirements and instructions that are required to conduct the activity in a successful manner.

Slide 12

This slide illustrates the debate vs dialogue conflict management activity. It also contains instructions that are required to conduct the activity successfully.

Instructor’s Notes:

Questions you can ask to start the discussion are as follows:

• What are your opinions on each situation?
• How you react to each situation?
• What changed in the activity when you switched from debate to dialogue?
• Why is it difficult to listen when somebody disagrees with you?
• How did you reach a conclusion that both of you agreed upon?

Slide 13

This slide illustrates the active listening conflict management activity. It also contains required instructions for successful execution.

Instructor’s Notes:

At the end of both rounds, start a discussion regarding the activity. You can ask questions such as:

• How difficult was this activity?
• What are the learnings?
• Why use open-ended questions during a conflict?
• How will the questioning technique help during a conflict?

Slide 14 to 15

These slides list the multiple scenarios that trainer can use to conduct workplace conflict management activity.

Slide 16

This slide showcases the answers based on multiple scenarios shown previously.