Business Communication Definition Process And Basic Elements Training Ppt

Slide 1

This slide depicts an overview of business communication. It emphasizes that business communication is communication between business parties or individuals to carry out business-related tasks. It also entails exchanging information between individuals both within and outside the organization.

Instructor’s Notes:

Some examples of business communication are:

• A group of employees is having a brainstorming session
• Two co-workers sharing information to collaborate on a project
• A supervisor providing feedback to a direct report
• A leadership team communicating the company's vision to its employees
• A client is presented with a deliverable by an account manager
• A customer providing feedback on a deliverable

In addition to sharing information, effective communication is also required for carrying out day-to-day business processes and tasks such as:

• Creating and disseminating plans and proposals
• Introducing new concepts to clients, co-workers, or management
• Having productive meetings
• Making decisions as a group or organization
• Order taking, sending, and fulfilment

Slide 2

This slide illustrates the communication process. It mentions that the communication process is a six-stage robust framework that defines how a message is transmitted through communication channels between a sender and a receiver. The framework elements are sender, encoding, message, channel, receiver, and decoding.

Instructor’s Notes:

Key Components of the Communication Process

• Sender: The person who came up with the idea and wished it would be delivered to the recipient
• Encoding: The process of describing or translating information into a message
• Message: The concept, fact, or opinion that the sender wishes to convey
• Communication channel: The method by which the message is delivered for example e-mail, voice message, telephone etc.
• Receiver: intended audience of the message
• Decoding: the process of interpretation of the message
• Feedback: the response or action taken by a receiver after decoding a message

Slide 3

This slide illustrates information on the essential elements of business communication. The elements are sender, business information, receiver, and feedback.