Conflict Management With Communication Training Module On Business Communication Edu Ppt

Slide 4

This slide covers the meaning of conflict and conflict management.

Slide 5

This slide covers a case study explaining what conflict is and how it arises in an organization. The trainer can also use this case study to conduct an activity with the target audience to gain more insights into their thought process using the discussion questions mentioned above.

Slide 6

This slide illustrates how and from where the conflict arises in workplace communication.

Slide 7

This slide explains how reduced or poor communication in an organization leads to increasing conflicts.

Instructor’s Notes:

·        Collaborative Efforts: If an individual is working on a team project, but the team leader has not defined clear roles, then conflicts, missed deadlines, finger-pointing and blame are the results. The management can train all the team leaders to use the same set of metrics for assigning projects, establishing clear timelines, and following up regularly to ensure that deadlines are met and the issues get resolved automatically

·        Unchecked Gossip: It is only natural that when some rumors spread in an office, individuals start to panic about jobs and lose confidence in the company. Instead, if management gets to know of any kind of workplace, they should make an effort to put a stop to it with a companywide email or announcement. If the rumors are true, the company should settle the issue at the earliest

·        Closed Loops: When a particular department fails to coordinate with other departments, the result can be increased levels of conflict and poor communication. Poor communication will not only affect productivity and progress, but also lead to infighting. A company engaging in cross-departmental projects should assign responsible people from each division to be the lead communicators. This will not allow any kind of gossip and help meet deadlines

Slide 8

This slide mentions an activity to be conducted by the trainer as an initiative to improve active listening skills.

Slide 10

This slide covers the importance of conflict management. It explains how resolving conflicts leads to reduced friction at the workplace, better collaboration amongst workers, strong relationships, and reduced disruptions.

Instructor’s Notes:

·        Building Relationships: Crucial elements of conflict resolution are communication, emotional awareness, and empathy. These elements lead to higher productivity and more satisfying relationships in all aspects of life. Rather than simply dismissing a relationship after a rough patch or argument, conflict resolution techniques help you strengthen the connections and prevent any issues in the future

·        Goal Achievement: In business relationships, ongoing conflicts act as a hindrance in completing and achieving the goals. When arguments take place at the workplace, productivity gets affected negatively. That makes it difficult to focus on work or focus on a project. Working on resolving these issues at the root can lead to greater efficiency and goal achievement

·        Enhanced Commitment: Conflict resolution brings people together once the prevailing issue gets resolved. Preferring to tackle problems as a team rather than fighting with each other is crucial for conflict resolution. This technique will help enhance each person’s commitment to the process and avoid feeling of defensiveness.

·        Generating New Insight: Resolution is essential, but so is conflict in itself. When people have different opinions, it can bring new ideas, innovations, and ways to solve problems. Proper conflict resolution skills are designed to keep disagreements from intensifying by discussing each point of view and reaching a collaborative conclusion. Using conflict resolution skills will make an individual better equipped to learn from and teach others professionally and personally

Slide 11

This slide explains how the conflict can be managed positively by finding out the best possible solution, which benefits all the parties involved.

Slide 13

This slide explains how conflicts can be resolved in an organization using effective and transparent communication.

Instructor’s Notes:

·        Address issues immediately and openly: When a conflict arises among the team members, the management should immediately take action to resolve it. Instead of avoiding conflict, accepting it openly and work to address it immediately

·        Set clear expectations: Managing expectations in terms of both what you expect from others and what they expect of you is essential for better communication. Your and your colleague’s expectations from each other should be clearly defined and expressed. Talking in business terms, knowing what is expected of them can help the employees feel more comfortable, reducing conflict

·        Build active listening skills:  “Active Listening is one of the undervalued skills in conflict resolution. People's minds often get off track when others speak, especially in groups, and they find it difficult to absorb what was said. An individual should not only hear what their colleagues say but also carefully listen. With the application of good and active listening skills, conflicts can be reduced and avoided

·        Use neutral terms and open body language: Neutral terms are words that do not indicate approval or disapproval of something

For example, the word ‘Arrogant’ is considered a negative term when used in a sentence, so a person can replace it with ‘Confident” to make it look positive or ‘Self-assured’ to make it a neutral term. Another example of a neutral term is “Thin.” The term ‘thin’ is also expressed as ‘Skinny,’ which is interpreted as unfavorable, and ‘Fit,’ reflected positively.

When engaged in managing a conflict, an individual should speak calmly using neutral terms and in an agreeable manner. In addition to choosing your words carefully while communicating, an individual should also give equal importance to body language and the tone of voice. It is not always what is being said that propels the conflict further, but how it is said. A person should use open body language to reflect the willingness to resolve conflict

·        Recognize and respect personal differences: Opposing opinions, interests, behavior, and working styles can cause a lot of arguments and misunderstandings among individuals. In most cases, this is the root cause of your team's problems. Every person perceives the world differently because of their own experiences, values, individual preferences, and culture. They interpret situations differently, giving them different meanings and drawing conclusions based on them. Therefore, recognizing and accepting differences make it easier to have discussions and resolve workplace conflicts

Slide 14

This slide mentions a conflict management activity to be conducted by the trainer with the target audience. This activity will make the audience distinguish between debate and discussion.

Slide 15

This slide mentions a few self-explanatory points indicating conflict prevention and conflict management using good business etiquette. To prevent conflict at the workplace, a person should be on time, avoid interrupting, dress professionally, watch language and words while speaking, show gratitude, remember the names, and leave habits like nail-biting, chewing gum, etc. at home.

Slide 17

This slide illustrates the key takeaways from the conflict management section of business communication.

Slide 38 to 49

These slides depict energizer activities to engage the audience of the training session.

Slide 52

The above slide displays the activity for the team members found less energetic and enthusiastic. It will ensure an increase in energy levels and the productivity of employees at the workplace.

Instructor's Notes:

·        Multiple chairs are to be adjusted in the empty and spacious room in a random order 

·        The chairs should be put in a manner that every chair points in a different direction and all the chairs are occupied

Now,

·        Ask for a volunteer from the batch. (Batch may include a maximum of 15 people for a regular size room)

·        The volunteer is supposed to walk slowly and approach his/her empty chair and sit down. If the chair is already occupied, then he/she is expected to occupy the other/next alternative empty chair available

·        All other members will try to stop the person from approaching the relevant chair

Strategy Formulation:

·        Multiple teams can be made to conduct the activity

·        Each team can be allotted 2 minutes for planning

·        Each round is to be reviewed for the outcomes achieved from the activity

·        Each team should have a different volunteer, preferably the person with the lowest energy levels from the batch

·        The volunteer should move cautiously so as to not bump into any of the props or persons in the room

Activity Review/Outcomes:

·        How did the activity influence the teamwork and engagement skills of all the participants?

·        How was the experience while planning and working with 15-20 members at a time?

·        Was everybody clear about the purpose and conduct of the respective activity?

·        Did you observe any flaws that you wish to improve? Or any other instructions you want to include to make the activity conduct easier?

Slide 54

This slide highlights the cover letter for the training proposal. It includes details regarding what the company providing corporate training can accomplish for the client.

Slide 57

The purpose of this slide is to showcase the multiple types of courses offered by the training company.

Slide 59

This slide indicates the major deliverables that the corporate training firm will provide to the client. The key deliverables highlighted are session plans, PowerPoint deck, evaluation material, and training handouts.

Slide 61

This slide represents the multiple additional services offered by the training firm to the client, such as webinars, planning journals, and e-learning design solutions.

Slide 63

This slide tabulates the major deliverables offered by the training company to the client along with their associated costs.

Slide 64

The purpose of this slide is to highlight the multiple additional services offered by the training firm along with their cost details.

Slide 66

This slide provides an overview of the corporate training firm's vision and mission statements, core values, and key clients.

Slide 68

This slide highlights the major awards and recognition won by the training firm for their exceptional service to clients.

Slide 70

The slide provides information regarding the team members that would be providing the training services to the client. It includes details of the trainer and their respective designations

Slide 71

The slide provides information regarding the team members that would be providing the training services to the client. It includes details of the employees names and their respective designations.

Slide 73

This slide provides information pertaining to testimonials given by satisfied clients of the training firm.

Slide 74

This slide highlights the testimonials from multiple satisfied clients of the training firm providing information regarding congratulatory messages, client name, and company details.

Slide 76

This slide showcases the case study for the training proposal. It includes information regarding the problem faced by the client and solutions offered by the training firm. It also covers details of the results and client testimonial.

Slide 78

This slide provides information regarding the contract terms and conditions of the training proposal. It also includes details of deliverables that the training company will provide to the client.

Slide 80

The purpose of this slide is to provide the contact information of the corporate training firm. It includes the firm’s official address, contact number, and email address.

Slide 81

This slide highlights the training evaluation form for instructor assessment. It also includes sections to fill details of training information and attendee details.

Slide 82

This slide showcases the questions for the assessment of the training content by the attendees.

Slide 83

The slide indicates the evaluation form for course assessment. It also includes questions pertaining to the future actions of the attendees.