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Customer Reviews
Customers are the most undervalued element to running a successful business. In fact, it is not an overstatement to say that without customers there is no business at all.
In the business world, the most passed around piece of wisdom is that customer retention is key. Yet, how to do it is seldom shared or discussed on public platforms.
This is set to change with this comprehensive blog on customer retention dashboards. A dashboard is needed to ensure that customers are retained, as one can be specific. Tasks can be assigned to individuals and responsibility fixed.
The best way to retain customers is to serve them well. This way, all data will only lead you to a growing pool of retained customers. The only way to achieve this is through customer training. Download SlideTeam’s comprehensive training module on customer services, with training module included, here.
Let us have a tour of these templates, with the knowledge that a customer retained is a major success for businesses. It saves the owner additional expenditure on acquisition of new customers.
Each of these templates is 100% customizable and editable, so make these your own in five minutes and get on with the show.
Template 1: Customer Service Dashboard with Retention Rate
This presentation template can be used to really drill down deep into how your business structures its interactions with the customer. Enumerate everything on this fantastic dashboard from the number of customers complaining to your customer retention rate. Also study the insightful cost per support, and a pie chart that records customer satisfaction level in terms of satisfied, unsatisfied, etc. Use this presentation template to emerge as a pro at customer retention, and how to manage your time of customer service reps. Download it now!
Template 2: Customer Retention Benefits CRM Application Dashboard
Of the many benefits of customer retention, there are some that just are so powerful that no business can ignore this important point. This presentation template highlights these. The first benefit is very powerful and ensures customer retention gets its due across boardrooms. On average, a loyal customer is worth 10 times as much as the first purchasers of your products or services. It makes sense to tap that value, even if you have to sweeten the deal much more for the existing customers. The retained customers are a 2% dip in customer acquisition cost which means an overall 10% decrease in your total expense. Profits also see a northward jump. Download now!
Template 3: Customer Retention Benefits CRM Application Dashboard
This is the perfect PPT Template that gives you the numeric tools to manage your customer retention data through metrics. Use this template to demonstrate your knowledge of Net Promoter Score (NPS) and how to calculate it; coupled with customer lifetime value and monthly recurring revenue (MRR), you can speak on the concepts with this template giving you the all-important and critical visual support. Download now!
Template 4: Potential Customer Retention Dashboard with KPIs
As you move forward on the journey to widening your pool of retained, happy customers, it is important that you learn to see things through the positive lens. Use this KPI-heavy dashboard for customer retention to map your monthly active users, average revenue by city, and monthly revenue growth by channel. Once you have these data points, learn how much thecost of customer acquisition versus the Customer Lifetime Value (CLTV) is. It is all-alarms flashing if you have a CLTV that is lower than your cost of customer acquisition. Churn rate is also an important indicator you can track with this template. Download this template now to get a feel of the way of how customers are such an important treasure house of business value that you need to cherish.
Template 5: Potential Customer Retention Dashboard with KPIs
This dashboard is a vital source of business engagement that deals with customer mindset and how to use it. Along with the figures on the yellow background, which keep you posted on net revenue, engagement; retention; abandonment and unique visitors, you find qualitative elements to customer retention here. Be with the consumer at their every stage of engagement with your brand. Be it discovery; comparison with other brands, acquiring them; then use of your products and services to the final committed stage of advocacy, know the number of customers at each stage. Get this one-of-a-kind template now and prove how established and firmly-grounded your business is. Download now!
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NEW AVENUES IN CUSTOMER RETENTION
A customer retention dashboard is a cool tool to really make sure that your business moves the needle. There are numbers and then there is the qualitative factor that makes the real difference. One of these is the Diversity and Inclusion practices followed at your business. Download this as a business that respects the consumer’s need to be buying from a fair-minded business. Download our comprehensive training module on diversity and inclusion, with training material included, here.
P.S. Digital transformation is today an important tool for customer retention and satisfaction as everybody wants the most convenience. Please find our comprehensive blog on digital transformation to see where you can use it well. Click here to download our special templates on digital transformation.
FAQs on Customer Retention Dashboards
What is a Customer Retention Dashboard?
In the increasingly global-village scenario of the world today, customers are the most vital resource, really, with businesses. Once a customer comes in and make a purchase, you need to have a dashboard in place to monitor if they can be retained, and at what cost? To answer this critical question, businesses take the help of customer retention dashboards. These are the visual representation of factors that help increase retention. At the very least, these force the top management to put plans in place to please and retain the customer.
How do you measure Customer Retention?
There are at least 20 sets of numeric indicators that can help us measure customer retention. The first numeric or way to measure this is through the use of churn rate. It is the rate at which customers just stop coming to you over a specified period. You also measure customer retention through ideas such as Customer Retention; here, the method is to take the number of customers at the end of a specified period and subtract the new customers acquired over the same period. Divide the answer of the subtraction above by the customer at the start of the period under review.
