Approaches To Enhance Hotel Guests Pre Arrival Experience Training Ppt
This set of slides includes multiple strategies to improve the hotels pre-arrival guest experience. The recommendations are sending a welcome note with booking confirmation, sharing information about services offered, asking for special requests, and investing in an automation tool.
This set of slides includes multiple strategies to improve the hotels pre-arrival guest experience. The recommendations are..
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Presenting Approaches to Enhance Hotel Guests Pre-Arrival Experience. These slides are 100 percent made in PowerPoint and are compatible with all screen types and monitors. They also support Google Slides. Premium Customer Support available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 2
This slide illustrates multiple strategies to provide better pre-arrival guest experience at hotel. The recommended tips are: Sending a welcome note with booking confirmation, share information of services provided, questionnaire to personalize experience, ask for special requests, make website mobile-friendly, and investing in an automation tool
Instructor’s Notes:
Strategies to enhance guests’ pre-arrival experience are as follows:
Send Welcome Note with Booking Confirmation:
- Booking is the first interaction of any guest with the hotel, so it should be made appealing and interesting by sending a good welcome note with the booking confirmation via email
Share Information of Services Provided:
- Also, send guests basic but important information about the special facilities being provided by the hotel such as tourists attraction places, indoor hotel facilities ,etc.
- This will help to guest feel welcome and feel confident about the services offered by the hotel before they arrive
Questionnaire to Personalize Experience:
- The hotels must get a survey or questionnaire filled from guests to make better and prior arrangements for the guests
- Sending the guest a survey link should also help to know the purpose of their visit
- For example, if a guest is arriving with their family and small kids, it is important to have a baby bed with some toys that could help to personalize the relations with guests
Ask for Special Request:
- Personalize the relations with guests by dropping a gentle reminder a day before their scheduled arrival
- Ask for any last-minute special request from the guest’s side that the hotel can fulfill to make their stay enriching
Make Website Mobile-Friendly:
- For a better pre-arrival experience, the hotel should have a guest-friendly website that can be used easily either on mobile or computer
- As the world relies on mobile phones, make sure the landing page of hotel website optimizes all information that guests require
- The idea is to provide smooth and better communication to the guests
Invest in Automation Tool:
- Automation features like web chat can assist in clearing guests’ queries, so it is essential for the hotel to invest in a good tool
Slide 3
This slide showcases the recommendations to enhance guests’ pre-arrival experience by sending a welcome note with booking confirmation.
Slide 4
This slide showcases the recommendations to enhance guests’ pre-arrival experience by share information of services provided.
Slide 5
This slide showcases the recommendations to enhance guests’ pre-arrival experience by sharing a questionnaire to personalize experience.
Slide 7
This slide showcases the recommendations to enhance guests’ pre-arrival experience by making website mobile-friendly.
Slide 8
This slide showcases recommendations to enhance guests’ pre-arrival experience by investing in an automation tool.
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