What makes your organization different? What added value does your organization provide that compels a customer to opt for you instead of your competitors?
Eight of every 10 customers will revisit and buy again if your customer service is excellent. Conversely, 90% of customers will leave without warning, if your service is pedestrian.
These are facts that most businesses are, tacitly, aware of. The issue that complicates matters is that most business owners are unaware of how to handle this situation even as it hits their bottom line and top line, materially, and has them bleeding losses. This is even as their core product or service might be fairly valuable for the customer.
30 Best Customer Service PowerPoint Templates To Download
The solution to this is an investment in customer service, and ultimately, seeing this department evolve into a revenue center, with customers turning into promoters.
The first step in this transformational journey starts with the download of our Course titled Comprehensive Training Curriculum on Customer Service. We provide the following benefits to organizations striving for excellence, and ethical profitability with customer service as one of their bedrocks.
Here goes the list:
- Well-researched, real-life scenarios to test your customer service team
- Makes business leaders realize the value of a customer complaint, and prime them into overhauling their customer service department if required
- Introduce businesses to the Service Recovery Paradox. This refers to the fact that a bad experience paired with the right customer service response can recover customer satisfaction ratings beyond what they originally were.
- Train your team in executing customer service as part of a marketing strategy
- Know inside-out the four predominant customer-connect channels. Share the insight that 71% of customers want to be given the ability to handle their issues by themselves.
- Understand and apply the HEARD service recovery methodology, a concept that Disney has pioneered
- How and why is it important to transform customer service into customer championing. This involves converting customer satisfaction into retention and pleased customers into active promoters.
- The seven verbal sins a customer service agent must never commit
- We illustrate, with an example, how to gracefully handle a customer who is violating your terms of service
- With service mastered, you will now be ready to create a business proposition, where you can move on to customer engagement. Ultimately, you go on and offer an excellent customer experience
- Learn that there are six key strategies to boost customer engagement, the new-age ones are content gamification and personalized services
- We take you through three empirical ways to track customer engagement, which are Purchase Frequency, Average Order Value, and Repeat Purchase Rate
- In the bonus session, we give you ‘Customer Happiness’ as a benchmark
- We end with a discussion on Digital Customer Service (DCS) and Customer Service 2.0; both of these concepts will be mainstream soon
Acquire new customers by impressing them with our amazingly designed customer service PowerPoint template. With the assistance of this service excellence model PowerPoint complete deck, an organization can record the client’s feedback for their products and services. This client support PPT layout includes exclusive diagrams and high-quality icons You can showcase the different key features like measuring service quality. You can also incorporate this template to highlight a consistent level of buyer feedback and visibility of service status. With the service excellence model, you can effectively explain the major issues your enterprise takes care of for a good customer experience.
Template 3: Must-have soft skills for the Customer Service Team
“It’s not our fault,” no matter how many variations you try, it is next to impossible to say these four words and sound polite. A trained modern customer agent, equipped with all eight soft skills, has thus done well to drop this sentence from his/her vocabulary, forever.
Acquiring customer service soft skills for deployment in business, however, is a lifetime of frequent training and retraining.
Our Course on Customer Service Soft Skills lets you into the hard secret of acquiring soft skills.
Even with most channels of communication going online, the top two soft skills remain clear communication and interpersonal skills. The third skill that we reinforce through multiple exercises in our module is assertiveness. Assertive behavior is about finding a satisfactory solution to a customer’s problem, with a direct and honest approach.
To ensure that soft skills make an impression, it is critical that the customer executive is well-versed with the product and its features, and can answer the FAQs with elan.
Expanding the role of customer agents further, today’s businesses expect them to have some experience in handling crises too. On the positive side of this spectrum of skills, team-building is also a must-have competency. The future customer service department is not expected to work solo; collaborative teamwork within the business is the way to go.
Highlight the effective and efficient customer service strategies by introducing this client support PowerPoint complete deck. Leave an everlasting impact on the client by incorporating our content-ready customer service PowerPoint template stating the customer service procedure in a detailed manner. Comprising of 16 slides, the organization can showcase the improved KPIs, and flow charts for its valued customers. Download this attractive PowerPoint theme to help your employees in making data-driven decisions and work towards personalizing the user experience.
Template 5: Dealing with difficult customers
There is nothing more heart-warming than a polite, firm, and knowledgeable customer agent winning over a difficult customer through logic, persuasion, and an attitude of service.
The golden rule for difficult customers, however, is to remember that the customer is not always right, but he/she needs to be treated with respect at all times.
Our Course on ‘Dealing with Difficult Customers’ starts with an exercise to let trainees step into the shoes of a difficult customer to see where does the difficulty lie?
Difficult customers are divided into five kinds. We list these and the keywords that customer service staff must use to handle these individuals. These are:
- Aggressive customer (Sorry, then offer a solution)
- Indecisive customer (Discounts/free samples)
- Complainer (Paying full attention, excellent listening skills)
- Impatient customer (Prompt response, quicker resolution)
- Know-it-all customer (Sincere compliment on their knowledge)
A general mind-map that the trainer is encouraged to internalize in his/her trainees is the Empathy, Control, Advocacy (ECA) approach.
In the seven practical, role-play activities that follow, we discuss scenarios that, inevitably, arise in customer service. The USP of our course is giving excellent sample answers to each of these situations. You may customize these, according to the business you are in.
The goal is to help your business realize its potential, with even the converted ‘difficult’ customer rooting for you.
Reinforce a great service culture in your company by discussing the responsibilities of a customer service team with the help of our pre-designed client care management PowerPoint theme. This customer service PowerPoint template can be included in a company presentation to emphasize the importance of customer satisfaction provided by your enterprise. Recruitment agencies can also download this striking consumer service PPT layout to describe the job responsibilities to the candidates.
Template 7: How to delight a customer
Customer service is such a hands-on business discipline that sometimes it can lull management into perceiving it as a cost center than a revenue center. “After all, a non-complaining customer is the best outcome any business can have,” so goes the orthodox belief.
The reality, however, is that a non-complaining customer might never-ever be your customer again. To add insult to injury, businesses may never even know why, without employing customer service as a guide.
A paradigm shift is needed to use customer service as a tool to delight your buyers and turn them into steadfast supporters. In customer delight, the key is to exceed expectations; mere satisfaction is not enough.
Our Course on How to Delight Customers starts with an activity that aims to inculcate positivity and empathy.
The idea is to transform the customer journey from attraction, and engagement to delight.
On downloading the module, we hand-hold you through the journey of ensuring that delighting customers becomes your additional key competency.
Ensuring customer delight provides businesses the benefit of word-of-mouth promotion, something of a rarity these days.
Our course includes training material and offers Key Performance Indicators (KPIs) we well to monitor your progress.
Showcase the critical aspects of improving client service by employing this content-ready customer service PowerPoint complete deck. The customer service training process for ensuring better retention, customer satisfaction, and loyalty can be efficiently discussed by introducing this attractive PowerPoint layout. Using this PPT, give a detailed overview of your customer care team about the key performance indicators, customer satisfaction score, team performance comparison, first response time, etc.
Template 9: Customer Service for Middle and Top Management
Customer service is today, such an important part of the business that it sees frequent reviews from the middle and top management.
Our Course on Customer Service for Middle and Top management is future-ready material. A download benefits the corner-room occupants in not having to reinvent the wheel. They can just dip into our content as and when needed. For instance, sizing up the customer service team on the seven key skills we enlist and then preparing a list to fill gaps in training if any.
To make the CEO’s job easier, the module lists out questions that he/she should be asking. We dig deep into customer satisfaction, customer retention, and lifetime value to ensure ‘Customer Happiness’.
We also list out the KPIs that need monitoring. Our course advocates that businesses must immediately ACT upon customer feedback. Then, it is mission-critical to put the feedback in a format, where you gain insights into customer behavior.
Our module includes two templates illustrating these, which are Customer Effort Score and Customer Satisfaction Surveys.
Before we end, we shift our lens to Digital Customer Service (DCS), the new-age tool that is allowing businesses to aim for real-time resolution of customer woes.
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Having the client's best interest at heart builds a strong positive relationship that is directly related to business success. Set yourself apart from the rest and establish a praiseworthy business by investing in an exemplary customer service team.
“The goal of a company is to have customer service that is not just the best but legendary.” – Sam Walton
Cultivate a loyal customer base with these content ready 25 Best Customer Service PowerPoint Templates and move forward in becoming iconic in the business world.