Customer service business model sample ppt presentation


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Presenting customer service business model sample ppt presentation. This is a customer service business model sample ppt presentation. This is a four stage process. The stages in this process are action, resourcing, experience, observation.

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Content of this Powerpoint Presentation


The image illustrates a PowerPoint slide titled "Customer Service Business Model," which is divided into four quadrants, each representing a key component of a comprehensive customer service strategy. The quadrants are numbered from 01 to 04 and are color-coded, each containing an icon and a term that specifies a stage in the customer service process:

1. Experience (01):

Highlighted with an icon of connected nodes, signifying the interconnected nature of customer experiences.

2. Observation (02):

Represented by a bar graph icon, indicating the measurement and analysis of customer interactions and feedback.

3. Resourcing (03):

Denoted by a book icon, which likely refers to the allocation of resources such as training materials and knowledge bases for customer service personnel.

4. Action (04):

Illustrated by a figure at a computer, symbolizing the proactive steps taken by customer service teams in response to customer needs.

Use Cases:

This model is relevant across multiple industries where quality customer service is crucial:

1. Retail:

Use: Training staff on customer interaction

Presenter: Customer Service Trainer

Audience: Store Employees

2. Telecommunications:

Use: Improving customer support and satisfaction

Presenter: Service Quality Manager

Audience: Call Center Staff

3. Hospitality:

Use: Enhancing guest service experience

Presenter: Hotel Manager

Audience: Front Desk and Service Staff

4. Banking:

Use: Optimizing client service operations

Presenter: Branch Manager

Audience: Bank Tellers and Customer Service Representatives

5. Healthcare:

Use: Delivering patient-centric care and support

Presenter: Healthcare Administrator

Audience: Patient Services Staff

6. IT and Software:

Use: Managing user support and product service

Presenter: Technical Support Manager

Audience: Support Technicians

7. Airline Industry:

Use: Streamlining customer service for travelers

Presenter: Customer Relations Officer

Audience: Airline Service Staff

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  1. 100%

    by Devon Ferguson

    Awesomely designed templates, Easy to understand.
  2. 80%

    by Dwayne Matthews

    Colors used are bright and distinctive.

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