Activities For Customer Service Training Edu Ppt
This set of slides contains the activities for customer service training on the importance of customer service, HEARD technique, handling difficult customers, and achieving customer service excellence.
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Presenting Activities for Customer Service Training. Our PowerPoint experts have included all the necessary templates, designs, icons, graphs, and other essential material. This deck is well crafted by extensive research. Slides consist of amazing visuals and appropriate content. These PPT slides can be instantly downloaded with just a click. Compatible with all screen types and monitors. Supports Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
Content of this Powerpoint Presentation
Slide 1
This slide depicts an activity to assist
customer service representatives in understanding the value of customer
service.
Slide 2
This slide contains an activity that helps
the customer care team know customer service's importance.
Slide 3
This slide depicts an activity to make
customer service representatives understand the concept of HEARD technique.
Slide 4
This slide depicts a trainer's activity for
customer service training to improve customer care executives listening skills.
Slide 6
This slide covers a role-play activity for
the customer service training on handling customers when they violate
companies' terms and services.
Slides 7 to 9
These slides contain a case study on
handling customer complaints gracefully and diplomatically.
Slide 10
This slide depicts an activity to make
customer care executives empathic toward difficult customers.
Slides 11 to 18
These slides contain role-play activities
for the customer care team to handle different types of customers.
Slide 19
This slide depicts an activity for customer
service training to effectively anticipate customer needs.
Slides 20 to 24
These slides cover a case study of a multinational
bank, highlighting the significance of excellent customer service.
Activities For Customer Service Training Edu Ppt with all 40 slides:
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