Handling Emergency Situations At Hotel Training Ppt

Slide 2

This slide contains information about main sources of fire at hotel which are: sparking in faulty electrical equipment, improper disposal of cigarette butts etc. It also lists preventive measures to avoid fire accidents such as placing fire extinguishers strategically, testing fire alarms and conducting drills etc.

Instructor’s Notes:

Preventive measures to avoid fire incidents at a hotel are:

• Place Fire Extinguishers Strategically: Ensure that the fire extinguishers in hotels have a proper weight and gauge limit, and replace them if they do not have one. Extinguishers rated Classes A, B, and C, which are capable of extinguishing fires involving paper, wood, oils, and gases, respectively should be placed at strategic locations in a hotel
• Prominent Display of Exit Signs: At the time of the fire, conditions can be chaotic and confusing, which is why exit signs should be illuminated and prominently displayed to guide people even if their vision is obscured
• Test Fire Alarms and Conduct Drills: Fire alarms quickly warn everyone that a potential danger exists. Testing of fire alarms will help locate faults (if any) that can be corrected before any disaster strikes. Also, fire drills for the employees should be conducted as part of the emergency action plan
• Free up Emergency Doorways: Employees must be made aware that places where bulletin boards are covered in paper are high-risk fire areas; here a little spark would turn into a big fire. Moreover, emergency doorways should not be blocked by other things. Any sort of boxes or equipment should be moved aside so they don't slow down the process of moving out of the hotel
• Hold Regular Inspections: Not keeping up-to-date with fire safety system and neglecting their annual services results in faulty equipment. Proper inspection of alarms, lights, and extinguishers should be carried out

Slide 3

This slide represents the checklist to be used for fire incidents preparedness at hotel. It contains details about the arrangements made related to exteriors, exit features, hazardous materials, fire alarm systems, and waste disposal.

Slide 4

This slide contains information about the emergency situation of bomb threat at hotel and the standard operating procedures (SOPs) to follow if a bomb threat is received by a call.

Slide 5

This slide represents the checklist to be used for a bomb threat call. It contains details about the threat, questions to be asked from the caller, the wording of the threat, and information about the caller.

Slide 6

This slide contains information about the Standard Operating Procedures (SOPs) to be followed at the time of accident in a hotel.

Slide 7

This slide represents an accident reporting form to be used by the hotel. It contains details about the guest’s information, person who reported the accident, description of the accident, its cause and the follow-up recommendation for the same.

Slide 8

This slide contains information about the Standard Operating Procedures (SOPs) to be followed at the time of illness or epidemics at the hotel.

Slide 9

This slide showcases the SOPs to follow in case of guest’s death at hotel.

Instructor’s Notes:

Following are the steps which hotel staff should follow in case of guest’s death:

• Inform General Manager: If a death occurs in hotel premises, the general manager should be informed immediately, who will then calls the doctor and the police
• Confirm Cause of Death from Doctor: Once the doctor confirms the death of the guest, the address of the guest should be identified and their family members informed
• Handover Body to Kin: Once all formalities are completed, the body, fully covered should be put on a stretcher. The luggage of the deceased shall be handed over to the kin of the deceased upon their signatures
• Disinfect the Area: Later on, after permission from the police, the area should be thoroughly cleaned and disinfected

Slide 10

This slide contains information about the handling procedure of a drunk guest at a hotel. The guest has to be handled with patience, must be shifted to other areas, and security staff must be called in.