BPO Performance Improvement Action Plan Powerpoint Presentation Slides

Slide 1: This slide introduces BPO Performance Improvement Action Plan. Commence by stating Your Company Name.
Slide 2: This slide depicts the Agenda of the presentation.
Slide 3: This slide includes the Table of Contents.
Slide 4: This slide continues the Table of Contents.
Slide 5: This slide highlights the Title for the Topics to be covered further.
Slide 6: This slide showcases the call center company background information overview.
Slide 7: This slide presents the Company call centers around the world.
Slide 8: This slide highlights the BPO call center organizational structure.
Slide 9: This slide includes the company journey form 2013 to 2023.
Slide 10: This slide displays the Heading for the Contents to be discussed next.
Slide 11: This slide showcases the business process outsourcing solutions offered by the company which includes retail.
Slide 12: This slide highlights the inbound and outbound call volume at BPO customer care center.
Slide 13: This slide indicates the Title for the Ideas to be covered in the following template.
Slide 14: This slide highlights the common problems related to customer care call center.
Slide 15: This slide showcases the common problems related to customer care call center.
Slide 16: This slide displays the Impact of poor customer support at call center.
Slide 17: This slide contains the Heading for the Ideas to be discussed further.
Slide 18: This slide showcases the call center companies technological investment.
Slide 19: This slide portrays the Title for the Contents to be covered next.
Slide 20: This slide highlights the call center telephone etiquette for support agents.
Slide 21: This slide talks about Communicating and dealing with unsatisfied customer.
Slide 22: This slide reveals the Heading for the Topics to be covered in the upcoming template.
Slide 23: This slide highlights the wrong approach and right approach while talking to customers on call.
Slide 24: This slide presents the right channel strategy to solve customer queries related to sales, servicing, information, complaint, etc.
Slide 25: This slide exhibits the Title for the Contents to be discussed next.
Slide 26: This slide highlights the customer care transfer call by complaint type.
Slide 27: This slide states the Customer complaints expected time for resolution.
Slide 28: This slide displays the Heading for the Topics to be covered in the upcoming template.
Slide 29: This slide shows the IT services for business process outsourcing services optimization.
Slide 30: This slide represents the Additional feature required to streamline call center process.
Slide 31: This slide reveals the Important aspects for effective QA at call centers.
Slide 32: This slide highlights the people, process and technology integration to improve the call center service delivery.
Slide 33: This slide displays the Title for the Topics to be discussed next.
Slide 34: This slide exhibits the Strategies to remove obstacles and building productive team.
Slide 35: This slide states different problems which employees facing at call centers.
Slide 36: This slide displays the Heading for the Contents to be covered further.
Slide 37: This slide highlights the training program for BPO call center agents.
Slide 38: This slide contains the Title for the Ideas to be covered further.
Slide 39: This slide highlights call center key performance indicators which can be used to evaluate organization and employee performance.
Slide 40: This slide represents the Heading for the Ideas to be discussed in the upcoming template.
Slide 41: This slide displays the Projected company growth rate highlighting revenue and operating income.
Slide 42: This slide showcases the Expected outcome from call center improvement action plan.
Slide 43: This slide reveals the Title for the Ideas to be covered in the following template.
Slide 44: This slide outlines the Call center action plan dashboard highlighting average answer time with total resolutions.
Slide 45: This slide indicates the Call center action plan dashboard highlighting agent performance with satisfaction score.
Slide 46: This is the Icons slide containing all the Icons used in the plan.
Slide 47: This slide is used for depicting some Additional information.
Slide 48: This is the Line chart slide.
Slide 49: This slide elucidates the Venn diagram.
Slide 50: This is the Puzzle slide with related imagery.
Slide 51: This slide exhibits the organization's Timeline.
Slide 52: This is Our goal slide. State your organizational goals here.
Slide 53: This slide contains the Post it notes for reminders and deadlines.
Slide 54: This is the Thank you slide for acknowledgement.