Consumer Service Strategy Transformation Toolkit Powerpoint Presentation Slides

Slide 1: This slide displays the title Consumer Service Strategy Transformation.
Slide 2: This slide exhibit table of content.
Slide 3: This slide exhibit table of content- Business Case & Roadmap.
Slide 4: This slide provides information regarding the CRM business case which outlines customer – centric firm vision presented in roadmap.
Slide 5: This slide provides information regarding the CRM transformation process associated to business case presented in roadmap.
Slide 6: This slide provides information analysis of current and future state of CRM capabilities in order to provide better customer experience.
Slide 7: This slide provides information about the three stage business case is communication tool which documents past, present and vision of the future of CRM process.
Slide 8: The CRM business case portrays essential activities associated to CRM implementation plan, which aligns people, process and technology.
Slide 9: This slide exhibit table of content- Capability Model.
Slide 10: This slide provides information about CRM capability model portrays essential capabilities associated to CRM.
Slide 11: This slide represents CRM capability model for Consumer Service Strategy.
Slide 12: This slide provides information about the CRM capability model includes value added functions associated to customer relationship management.
Slide 13: This slide provides information about Consumer Service Strategy Features and Associated Capability Model.
Slide 14: The slide provides information regarding CRM capabilities related to production, business support, marketing and sales, etc.
Slide 15: This slide provides information about Consumer Service Strategy Functional Capability Model.
Slide 16: This slide exhibit table of content- Value Streams.
Slide 17: This slide provides information about the CRM value stream comprise of value proposition, solutions, targeted customer segments, KPIs etc.
Slide 18: This slide provides information about Two Staged Consumer Service Strategy Value Stream Model.
Slide 19: This slide provides information regarding the mapping of CRM value stream activities.
Slide 20: This slide provides information regarding the CRM value streams by identifying necessary actions, processes and stages.
Slide 21: This slide provides information regarding the CRM value stream which is essential in boosting customer loyalty in four stages of CRM implementation.
Slide 22: This slide provides information regarding the mapping of customer across CRM value stream by tracking activities.
Slide 23: This slide exhibit table of content- Business Requirements.
Slide 24: This slide provides information regarding the key business requirements that are essential for effective customer relationship management.
Slide 25: This slide provides information regarding the key business requirement checklist that is essential for effective customer relationship management.
Slide 26: This slide provides information regarding the key business requirements that are associated for core business processes.
Slide 27: This slide provides information regarding the analysis of key business functional requirements based on degree of compliance associated to CRM.
Slide 28: This slide provides information regarding the six business requirements that are essential for CRM implementation.
Slide 29: This slide exhibit table of content- Change Management Plan.
Slide 30: This slide provides information regarding the five steps required for CRM change management plan.
Slide 31: This slide provides information regarding the key essential activities associated to CRM change management plan.
Slide 32: This slide provides information regarding three stages associated to CRM change management plan.
Slide 33: This slide provides information regarding the change management plan for CRM.
Slide 34: This slide provides information regarding the CRM change management communication plan.
Slide 35: This slide exhibit table of content- Implementation Considerations.
Slide 36: This slide provides information regarding the implementation phase and consideration features associated to CRM.
Slide 37: This slide provides information regarding the three keys steps required for CRM implementation considerations accepted by firm.
Slide 38: This slide provides information regarding the key considerations associated to CRM solution implementation.
Slide 39: This slide provides information regarding the important considerations during CRM strategy implementation.
Slide 40: This slide provides information regarding the implementation consideration aspects associated to CRM payment system.
Slide 41: This slide exhibit table of content- Software Features.
Slide 42: This slide provides information regarding the operational, analytical and collaborative software features of CRM.
Slide 43: This slide provides information regarding the essential software features of CRM for organization.
Slide 44: This slide provides information regarding the features associated to customer relationship software solution.
Slide 45: This slide provides information regarding the features associated to marketing, sales, analysis and support available on customer relationship software solution.
Slide 46: This slide provides information regarding the essential customer features of customer relationship software solution.
Slide 47: This slide exhibit table of content- Vendor Scan.
Slide 48: This slide provides information regarding the vendor scan of customer relationship solution.
Slide 49: This slide provides information regarding the prerequisite required for approved authority of CRM vendor scan.
Slide 50: This slide provides information regarding the scanning of vendors of customer relationship solution based on their functionality, cost to company.
Slide 51: This slide provides information regarding the vendor scan of customer relationship solution based on CRM deployment, functionality, etc.
Slide 52: This slide provides information regarding the key essential elements that are considered during vendor scan of customer relationship solution.
Slide 53: This slide exhibit table of content- Vendor Mini Profiles.
Slide 54: This slide provides information regarding three mini profiles of vendors of customer relationship solution.
Slide 55: This slide provides information regarding different mini profiles of vendors of customer relationship solution.
Slide 56: This slide provides information regarding different mini profiles of vendors of customer relationship solution.
Slide 57: This slide provides information regarding vendor mini profiles for customer relationship solution.
Slide 58: This slide provides information regarding assessment of various vendor mini profiles for customer relationship solution.
Slide 59: This slide exhibit table of content- Vendor Evaluation Matrix.
Slide 60: This slide provides information regarding the evaluation matrix of various CRM vendors which are assessed on various parameters such as web security, etc.
Slide 61: This slide provides information regarding the evaluation matrix of various CRM vendors which are assessed on various parameters.
Slide 62: This slide provides information regarding the vendor evaluation matrix of various CRM solutions which are assessed on various factors.
Slide 63: This slide provides information regarding the evaluation of vendor on various functional areas.
Slide 64: This slide provides information regarding the evaluation of vendors on various parameters.
Slide 65: This slide exhibit table of content- Project Plan.
Slide 66: This slide provides information regarding the customer relationship management project plan.
Slide 67: This slide provides information regarding the six steps that are involved in customer relationship management project plan.
Slide 68: This slide provides information regarding the essential tasks that are associated to CRM project plan and tracking their progress.
Slide 69: This slide provides information regarding the key tasks that are involved in customer relationship management project plan.
Slide 70: This slide provides information regarding the eight steps that are involved in customer relationship management project plan.
Slide 71: This slide exhibit table of content- RACI Matrix.
Slide 72: This slide provides information regarding the RACI matrix that is used during customer relationship transformation process.
Slide 73: This slide provides information regarding the RACI matrix that is used during customer relationship transformation process.
Slide 74: This slide provides information regarding the RACI Matrix with Consumer Service Strategy Project Tasks and People.
Slide 75: This slide provides information regarding the Consumer Service Strategy Project Deliverables and People Displayed in RACI Matrix.
Slide 76: This slide provides information regarding the Key Tasks and People Associated to RACI Matrix.
Slide 77: This slide exhibit table of content- Mini Project Charter.
Slide 78: This slide provides information regarding the mini project charter.
Slide 79: This slide provides information Consumer Service Strategy Mini Project Charter.
Slide 80: This slide provides information Consumer Service Strategy Mini Project Charter with Project Goals.
Slide 81: This slide provides information about Consumer Service Strategy Implementation Mini Project Charter.
Slide 82: This slide provides information Consumer Service Strategy Implementation Description in Mini Project Charter.
Slide 83: This slide exhibit table of content- Program Checklist.
Slide 84: This slide provides information regarding the customer relationship transformation program checklist.
Slide 85: This slide provides information regarding the customer relationship transformation program checklist.
Slide 86: This slide provides information regarding the CRM program checklist including certain parameters such as auto responders, campaign analysis, etc.
Slide 87: This slide provides information regarding the CRM program checklist including certain parameters such as campaign design, customer targeting, tracking, etc.
Slide 88: This slide provides information regarding the CRM program checklist including certain parameters such as batch email, lead generation, etc.
Slide 89: This slide exhibit table of content- Work Streams and Roles
Slide 90: This slide provides information regarding the work streams and roles associated to customer relationship transformation program.
Slide 91: This slide provides information regarding the work streams and key management roles in context customer relationship transformation program.
Slide 92: This slide provides information regarding the key management roles and work streams in context to customer relationship transformation program.
Slide 93: This slide provides information regarding the customer relationship transformation program with key management roles and work streams associated to it.
Slide 94: This slide provides information regarding the customer relationship transformation program with key departmental roles and work streams associated to it.
Slide 95: This slide exhibit table of content- Success Metrics
Slide 96: This slide provides information regarding the customer relationship metrics in order to access CRM program success.
Slide 97: This slide covers information regarding the metrics associated customer relationship to analyze CRM program success.
Slide 98: This slide covers information regarding various metric that are required to determine CRM program success.
Slide 99: This slide covers information regarding various metric associated to sale, marketing and customer service that are required to determine CRM program success.
Slide 100: This slide covers information regarding key metrics that are required to determine CRM program success in terms of customer churn, net promoter score etc.
Slide 101: This slide exhibit table of content-Training Plan.
Slide 102: This slide covers information regarding workforce training plan associated to customer relationship transformation.
Slide 103: This slide covers information regarding CRM transformation training program initiated for workforce.
Slide 104: This slide covers information regarding CRM transformation training program initiated for workforce at organizational workplace.
Slide 105: This slide covers information regarding the workforce training plan associated to CRM transformation program.
Slide 106: This slide covers information regarding the CRM transformation training program initiated for workforce with cost associated to it.
Slide 107: This slide exhibit table of content- Communication Best Practices.
Slide 108: This slide provides information about the collaborative meetings.
Slide 109: This slide provides information about collaboration activities that will be conducted by firm for ensuring CRM communication best practices.
Slide 110: This slide provides information about key practices that will be conducted by firm to ensure collaboration in order to ensure CRM communication best practices.
Slide 111: This slide provides information about Assessing Consumer Service Strategy Communication Best Practices.
Slide 112: This slide provides information about the firm’s collaborative meetings that will be conducted for effective CRM.
Slide 113: This slide exhibit table of content- Reasons for Failure.
Slide 114: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 115: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 116: This slide provides information regarding the several reasons that leads to CRM failure such as time consuming, high cost, bad sponsor support, etc.
Slide 117: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 118: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 119: This is the icons slide.
Slide 120: This is thank you slide & contains contact details of company like office address, phone no., etc.