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Consumer Service Strategy Transformation Toolkit Powerpoint Presentation Slides

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Deliver this complete deck to your team members and other collaborators. Encompassed with stylized slides presenting various concepts, this Consumer Service Strategy Transformation Toolkit Powerpoint Presentation Slides is the best tool you can utilize. Personalize its content and graphics to make it unique and thought-provoking. All the one hunderd twenty slides are editable and modifiable, so feel free to adjust them to your business setting. The font, color, and other components also come in an editable format making this PPT design the best choice for your next presentation. So, download now.

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Content of this Powerpoint Presentation

Slide 1: This slide displays the title Consumer Service Strategy Transformation.
Slide 2: This slide exhibit table of content.
Slide 3: This slide exhibit table of content- Business Case & Roadmap.
Slide 4: This slide provides information regarding the CRM business case which outlines customer – centric firm vision presented in roadmap.
Slide 5: This slide provides information regarding the CRM transformation process associated to business case presented in roadmap.
Slide 6: This slide provides information analysis of current and future state of CRM capabilities in order to provide better customer experience.
Slide 7: This slide provides information about the three stage business case is communication tool which documents past, present and vision of the future of CRM process.
Slide 8: The CRM business case portrays essential activities associated to CRM implementation plan, which aligns people, process and technology.
Slide 9: This slide exhibit table of content- Capability Model.
Slide 10: This slide provides information about CRM capability model portrays essential capabilities associated to CRM.
Slide 11: This slide represents CRM capability model for Consumer Service Strategy.
Slide 12: This slide provides information about the CRM capability model includes value added functions associated to customer relationship management.
Slide 13: This slide provides information about Consumer Service Strategy Features and Associated Capability Model.
Slide 14: The slide provides information regarding CRM capabilities related to production, business support, marketing and sales, etc.
Slide 15: This slide provides information about Consumer Service Strategy Functional Capability Model.
Slide 16: This slide exhibit table of content- Value Streams.
Slide 17: This slide provides information about the CRM value stream comprise of value proposition, solutions, targeted customer segments, KPIs etc.
Slide 18: This slide provides information about Two Staged Consumer Service Strategy Value Stream Model.
Slide 19: This slide provides information regarding the mapping of CRM value stream activities.
Slide 20: This slide provides information regarding the CRM value streams by identifying necessary actions, processes and stages.
Slide 21: This slide provides information regarding the CRM value stream which is essential in boosting customer loyalty in four stages of CRM implementation.
Slide 22: This slide provides information regarding the mapping of customer across CRM value stream by tracking activities.
Slide 23: This slide exhibit table of content- Business Requirements.
Slide 24: This slide provides information regarding the key business requirements that are essential for effective customer relationship management.
Slide 25: This slide provides information regarding the key business requirement checklist that is essential for effective customer relationship management.
Slide 26: This slide provides information regarding the key business requirements that are associated for core business processes.
Slide 27: This slide provides information regarding the analysis of key business functional requirements based on degree of compliance associated to CRM.
Slide 28: This slide provides information regarding the six business requirements that are essential for CRM implementation.
Slide 29: This slide exhibit table of content- Change Management Plan.
Slide 30: This slide provides information regarding the five steps required for CRM change management plan.
Slide 31: This slide provides information regarding the key essential activities associated to CRM change management plan.
Slide 32: This slide provides information regarding three stages associated to CRM change management plan.
Slide 33: This slide provides information regarding the change management plan for CRM.
Slide 34: This slide provides information regarding the CRM change management communication plan.
Slide 35: This slide exhibit table of content- Implementation Considerations.
Slide 36: This slide provides information regarding the implementation phase and consideration features associated to CRM.
Slide 37: This slide provides information regarding the three keys steps required for CRM implementation considerations accepted by firm.
Slide 38: This slide provides information regarding the key considerations associated to CRM solution implementation.
Slide 39: This slide provides information regarding the important considerations during CRM strategy implementation.
Slide 40: This slide provides information regarding the implementation consideration aspects associated to CRM payment system.
Slide 41: This slide exhibit table of content- Software Features.
Slide 42: This slide provides information regarding the operational, analytical and collaborative software features of CRM.
Slide 43: This slide provides information regarding the essential software features of CRM for organization.
Slide 44: This slide provides information regarding the features associated to customer relationship software solution.
Slide 45: This slide provides information regarding the features associated to marketing, sales, analysis and support available on customer relationship software solution.
Slide 46: This slide provides information regarding the essential customer features of customer relationship software solution.
Slide 47: This slide exhibit table of content- Vendor Scan.
Slide 48: This slide provides information regarding the vendor scan of customer relationship solution.
Slide 49: This slide provides information regarding the prerequisite required for approved authority of CRM vendor scan.
Slide 50: This slide provides information regarding the scanning of vendors of customer relationship solution based on their functionality, cost to company.
Slide 51: This slide provides information regarding the vendor scan of customer relationship solution based on CRM deployment, functionality, etc.
Slide 52: This slide provides information regarding the key essential elements that are considered during vendor scan of customer relationship solution.
Slide 53: This slide exhibit table of content- Vendor Mini Profiles.
Slide 54: This slide provides information regarding three mini profiles of vendors of customer relationship solution.
Slide 55: This slide provides information regarding different mini profiles of vendors of customer relationship solution.
Slide 56: This slide provides information regarding different mini profiles of vendors of customer relationship solution.
Slide 57: This slide provides information regarding vendor mini profiles for customer relationship solution.
Slide 58: This slide provides information regarding assessment of various vendor mini profiles for customer relationship solution.
Slide 59: This slide exhibit table of content- Vendor Evaluation Matrix.
Slide 60: This slide provides information regarding the evaluation matrix of various CRM vendors which are assessed on various parameters such as web security, etc.
Slide 61: This slide provides information regarding the evaluation matrix of various CRM vendors which are assessed on various parameters.
Slide 62: This slide provides information regarding the vendor evaluation matrix of various CRM solutions which are assessed on various factors.
Slide 63: This slide provides information regarding the evaluation of vendor on various functional areas.
Slide 64: This slide provides information regarding the evaluation of vendors on various parameters.
Slide 65: This slide exhibit table of content- Project Plan.
Slide 66: This slide provides information regarding the customer relationship management project plan.
Slide 67: This slide provides information regarding the six steps that are involved in customer relationship management project plan.
Slide 68: This slide provides information regarding the essential tasks that are associated to CRM project plan and tracking their progress.
Slide 69: This slide provides information regarding the key tasks that are involved in customer relationship management project plan.
Slide 70: This slide provides information regarding the eight steps that are involved in customer relationship management project plan.
Slide 71: This slide exhibit table of content- RACI Matrix.
Slide 72: This slide provides information regarding the RACI matrix that is used during customer relationship transformation process.
Slide 73: This slide provides information regarding the RACI matrix that is used during customer relationship transformation process.
Slide 74: This slide provides information regarding the RACI Matrix with Consumer Service Strategy Project Tasks and People.
Slide 75: This slide provides information regarding the Consumer Service Strategy Project Deliverables and People Displayed in RACI Matrix.
Slide 76: This slide provides information regarding the Key Tasks and People Associated to RACI Matrix.
Slide 77: This slide exhibit table of content- Mini Project Charter.
Slide 78: This slide provides information regarding the mini project charter.
Slide 79: This slide provides information Consumer Service Strategy Mini Project Charter.
Slide 80: This slide provides information Consumer Service Strategy Mini Project Charter with Project Goals.
Slide 81: This slide provides information about Consumer Service Strategy Implementation Mini Project Charter.
Slide 82: This slide provides information Consumer Service Strategy Implementation Description in Mini Project Charter.
Slide 83: This slide exhibit table of content- Program Checklist.
Slide 84: This slide provides information regarding the customer relationship transformation program checklist.
Slide 85: This slide provides information regarding the customer relationship transformation program checklist.
Slide 86: This slide provides information regarding the CRM program checklist including certain parameters such as auto responders, campaign analysis, etc.
Slide 87: This slide provides information regarding the CRM program checklist including certain parameters such as campaign design, customer targeting, tracking, etc.
Slide 88: This slide provides information regarding the CRM program checklist including certain parameters such as batch email, lead generation, etc.
Slide 89: This slide exhibit table of content- Work Streams and Roles
Slide 90: This slide provides information regarding the work streams and roles associated to customer relationship transformation program.
Slide 91: This slide provides information regarding the work streams and key management roles in context customer relationship transformation program.
Slide 92: This slide provides information regarding the key management roles and work streams in context to customer relationship transformation program.
Slide 93: This slide provides information regarding the customer relationship transformation program with key management roles and work streams associated to it.
Slide 94: This slide provides information regarding the customer relationship transformation program with key departmental roles and work streams associated to it.
Slide 95: This slide exhibit table of content- Success Metrics
Slide 96: This slide provides information regarding the customer relationship metrics in order to access CRM program success.
Slide 97: This slide covers information regarding the metrics associated customer relationship to analyze CRM program success.
Slide 98: This slide covers information regarding various metric that are required to determine CRM program success.
Slide 99: This slide covers information regarding various metric associated to sale, marketing and customer service that are required to determine CRM program success.
Slide 100: This slide covers information regarding key metrics that are required to determine CRM program success in terms of customer churn, net promoter score etc.
Slide 101: This slide exhibit table of content-Training Plan.
Slide 102: This slide covers information regarding workforce training plan associated to customer relationship transformation.
Slide 103: This slide covers information regarding CRM transformation training program initiated for workforce.
Slide 104: This slide covers information regarding CRM transformation training program initiated for workforce at organizational workplace.
Slide 105: This slide covers information regarding the workforce training plan associated to CRM transformation program.
Slide 106: This slide covers information regarding the CRM transformation training program initiated for workforce with cost associated to it.
Slide 107: This slide exhibit table of content- Communication Best Practices.
Slide 108: This slide provides information about the collaborative meetings.
Slide 109: This slide provides information about collaboration activities that will be conducted by firm for ensuring CRM communication best practices.
Slide 110: This slide provides information about key practices that will be conducted by firm to ensure collaboration in order to ensure CRM communication best practices.
Slide 111: This slide provides information about Assessing Consumer Service Strategy Communication Best Practices.
Slide 112: This slide provides information about the firm’s collaborative meetings that will be conducted for effective CRM.
Slide 113: This slide exhibit table of content- Reasons for Failure.
Slide 114: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 115: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 116: This slide provides information regarding the several reasons that leads to CRM failure such as time consuming, high cost, bad sponsor support, etc.
Slide 117: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 118: This slide provides information regarding the several reasons that leads to CRM failure.
Slide 119: This is the icons slide.
Slide 120: This is thank you slide & contains contact details of company like office address, phone no., etc.

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    by Charlie Jackson

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    Amazing slides! Unique, attractive, and easy to understand.

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