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Customer Service Quality Assurance Edu Ppt

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Presenting Customer Service Quality Assurance. Our PowerPoint experts have included all the necessary templates, designs, icons, graphs, and other essential material. This deck is well crafted by extensive research. Slides consist of amazing visuals and appropriate content. These PPT slides can be instantly downloaded with just a click. Compatible with all screen types and monitors. Supports Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.

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Content of this Powerpoint Presentation

Slide 4

This slide covers customer service team quality assurance checklist template. It includes questions regarding client support technical and soft skills to handle the customer and agent’s ability to cross-sell.

Slide 5

This slide covers customer service team quality assurance checklist template. It includes questions regarding client support technical and soft skills to handle the customer problems.

Slide 6

This slide covers client support team quality assessment checklist template.

Slide 8

This slide covers customer support dashboard including KPIs like average speed of answer calls, CR trend, Call resolution, abandon rate, average call per minutes, customer satisfaction score etc.

Slide 9

This slide covers KPI dashboard for customer support team audit. It includes metrics such as first call resolution rate, unresolved call rate, average response time by team etc.

Slide 10

This slide covers customer satisfaction key performance indicators such as net promoter score (NPS) and customer retention rate.

Slide 11

This slide covers Customer service quality assurance (QA) dashboard. It includes KPIs such as NPS, loyal customer rate, CLV, churn rate, net retention, MRR growth etc.

Slide 12

This slide covers customer support metrics such as customer retention rate, average time to solve an issue, customer satisfaction, total request, request answered etc.

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