Effective And Ineffective Type Of Listening With Activities In Business Communication Training Ppt

Slide 1

This slide provides an overview of effective and ineffective listening types. It also lists out effective listening types such as discriminative, comprehensive, empathic, analytical, and appreciative.

Slide 2

This slide provides information regarding the concept of discriminative listening and its usage.

Instructor's Notes:

Example of discriminative listening:

An American, James, is sitting in the airport waiting area. Two Swedes are sitting behind him and are engaged in a conversation. Though James can't understand what the conversation is about, he can distinguish males and females based on the tone of the speaker's voice.

Slide 3

This slide provides information regarding the concept of comprehensive listening and its usage.

Instructor's Notes:

Example of comprehensive listening:

Mathew is listening to his professor giving a lecture on digital marketing. He understands the meaning of the message delivered. Thus, Mathew is practising the comprehensive type of listening.

Slide 4

This slide provides information regarding the concept of empathic listening and its usage.

Instructor's Notes:

Example of empathic listening:

When the manager is giving a motivating lecture, and some team members feel a rush of emotion. The charged-up members are practising empathetic listening.

Slide 5

This slide provides information regarding the concept of analytical listening and its usage.

Instructor's Notes:

Example of analytical listening:

When an associate shares the next quarter's sales targets with the area manager for approval, they listen, interpret and ask to increase/decrease the target depending on the demand of the product.

Slide 6

This slide provides information regarding the concept of appreciative listening and its usage.

Instructor's Notes:

Example of appreciative listening:

When one listens to poetry to get words that excite or amaze. This also comes into play, when one listens to a political speech, to seek motivational phrases.

Slide 7

This slide depicts the instructions for listen and follow exercise. It can be used to conduct the listening activity in business communication training.

Slide 8

This slide illustrates the instructions for two-step listen and follow activity for listening in business communication.

Slide 9

This slide provides information about the ineffective listening types such as pseudo, stage, selective, insulated, defensive, ambushing, and insensitive listening.

Slide 10

This slide provides information regarding the concept of pseudo listening. It also contains details of how to identify pseudo listener and ways to prevent it.

Instructor's Notes:

How to Identify a Pseudo Listener

• If the listener is simply nodding his/her head without any other expression of compre
• Using conversation fillers such as ”hmmm”

How to Prevent Pseudo Listening

Slide 11

This slide highlights the concept of selective listening. It also provides information regarding how to identify a selective listener and techniques to prevent it.

Instructor's Notes:

How to Identify a Selective Listener

How to Prevent Selective Listening

• As listener, regularly summarize the conversation
• Ask relevant questions to the speaker to ensure constant engagement

Slide 12

The purpose of this slide is to showcase the concept of stage hogging in ineffective business listening. It also contains details of how to identify a stage hogger and techniques to prevent stage hogging.

Instructor's Notes:

How to Identify a Stage Hogger

• The listener often interrupts the speaker
• The listener often plans what they are going to say as a response

How to Prevent Stage Hogging

• As a speaker, communicate your discomfort verbally to stage hogger (please let me complete first) or use nonverbal actions (breaking eye contact)
• As a listener, avoid interrupting the speaker and ask genuine questions when required

Slide 13

This slide provides information about insensitive listening, a type of ineffective listening. It also contains details of traits of an insensitive listener and methods to prevent it.

Instructor's Notes:

How to Identify a Insensitive Listener

• The listener looks absent-minded
• The listener often keeps the conversation brief by quickly offering a "solution" to "the problem.“

How to Prevent Insensitive Listening

• As a listener, give the speaker complete attention and provide nonverbal cues such as nodding in understanding
• Provide appropriate empathetic response as per the conversation requirement such as
  • If it's a happy situation, say, "That is so great! Tell me more about it.“
  • If someone is sharing difficult information, simply say, "I am sorry. If okay, please share in detail."

Slide 14

This slide highlights the overview of ambushing in ineffective listening. It also covers details of the characteristics of the ambush listener and techniques to avoid ambush listening.

Instructor's Notes:

How to Identify a Ambush Listener

• The ambush listener listens carefully, but isn't motivated by interest in the speaker
• Aggressive listeners often critique peers' ideas/solutions/work
  • This behavior generally occurs due to poor interpersonal relationships with the speaker
  • It also happens due to own low self-esteem and insecurities

How to Prevent Ambush Listening

Have an open-minded approach and respect other points of view in the conversation

Slide 15

This slide highlights the overview of defensive listening. It also provides information about the traits of a defensive listener and techniques to avoid defensive listening.

Instructor's Notes:

How to Identify a Defensive Listener

• A defensive listener hears a general statement and personalizes it
• A defensive listener often showcases the following feelings towards the speaker
  • Insecurity
  • Jealousy
  • Guilt
  • Lack of confidence

How to Prevent Defensive Listening

• As a listener, avoid interrupting the speaker and hear them out with empathy
• If the speaker is saying something that will trigger an emotional response, the listener must stays calm and asks them to reframe what they are saying

As a good listener, assume that you are interacting with the particular individual for the first time

Slide 16

This slide provides information regarding the overview of insulated listening. It also covers details of the characteristic of the insulated listener and techniques to avoid insulated listening.

Instructor's Notes:

How to Identify Insulated Listener

• Insulated listener shows self-protective behavior
• They are always noncommittal towards a particular topic

How to Prevent Insulated Listening

• As a listener, try to listen to the speaker's point of view on a particular topic with an open mind
• If possible, showcase engagement using nonverbal cues