Gap Analysis Showing Present Service Desk Scenario Revamping Ticket Management System
This slide showcases gap analysis of current service desk scenario. It provides information about service level agreement SLA compliance, first call resolution FCR, average cost per ticket, downtime events, lost business hours, etc.
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This slide showcases gap analysis of current service desk scenario. It provides information about service level agreement SLA compliance, first call resolution FCR, average cost per ticket, downtime events, lost business hours, etc. Present the topic in a bit more detail with this Gap Analysis Showing Present Service Desk Scenario Revamping Ticket Management System. Use it as a tool for discussion and navigation on Current State, Desired State, Gap. This template is free to edit as deemed fit for your organization. Therefore download it now.
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