Preventive Measures To Enhance Hotel Security Training Ppt

Slide 2

This slide represents security measures to be followed for facility protection at hotel. These measures could be: Key management, video surveillance, vehicle protections, and access control.

Slide 3

This slide highlights key management as a security measure for facility protection in a hotel. An appropriate key control and management system is useful for tracking and securing key usage throughout day-to-day operations.

Instructor’s Notes:

Effective key management at hotel:

• Improves Accountability: In hotels, a key management system is designed in a manner that the keys’ usage can be tracked. It ensures that keys can only be returned by the individual who originally accessed them, which makes the person accountable
• Streamlines Workflow: Since all activities related to keys' access are monitored, and the reporting time acts as a kind of timesheet, it also verifies the number of hours the employee worked. Such coordination results in better workflow and eventually cost reduction with the prevention of preventing unnecessary tracking
• Better Efficiency: In the absence of a key management system, hotels have to maintain a key register and ensure that facility keys are secured in a tamper-proof cabinet when not in use. An automated proper key management system does automatic tracking of keys at all locations, reducing the burden of taking care of the keys

Slide 4

This slide highlights video surveillance as a security measure for facility protection in a hotel. Cameras covering the front desk area and other public areas reduce the likelihood of criminality or bad behavior and ensure law enforcement while providing visual record of any incidents.

Instructor’s Notes:

Video surveillance is vital for the hotel as it helps in:

• Early Detection of Intruders: A functional security camera helps keep away vandals, intruders, and trespassers, which could prove troublesome for the hotel
• Competitive Edge: A hotel can deliver the best possible experience only if guests and visitors can lodge in without the fear of robbery, attacks, and damages. This goes a long way and promotes the brand image of the hotel too
• Proof for Legal Issues: In case a legal issue arises for the hotel, video evidence proves to be a big aid for the hotel and its guests. It can be useful whenever some incident takes place at the hotel premises. Also, it could minimize property and liability claims, thus saving a lot of money
• Assists in Loss Prevention: Missing cash, non-hotel guests using amenities, food or bar revenue dip could indicate theft at a hotel that can be mitigated with the help of cameras as these provide visibility even in hidden areas. It leads to loss prevention for the hotel

Slide 5

This slide contains information about measures to improve vehicle protection in hotel parking area. The first two steps of which are: maximizing visibility with a CCTV system and illuminating shadowed areas with bright lighting.

Slide 6

This slide represents access control as a technique for hotel facility security enhancement. An access control system allows for centralized control, restricts unauthorized access, asset protection, and regulated floor-wise access.

Instructor’s Notes:

Following are the benefits of an access control system at a hotel:

• Centralized Control: Centralized control is one of the most important features of an access control system that facilitates managing a large number of people across hotel chains
• Restricts Unauthorized Access: An access control system proves beneficial for hotel owners as it prevents unauthorized individuals from entering prohibited areas
• Asset Protection: A biometric device or a fingerprint access control system makes sure that only people registered in the system enter the hotel premises, while controlling unauthorized access that may damage a hotel’s assets
• Regulated Floor-wise Access: With the support of an access control system, hotel owners can restrict unauthorized visitors from entering specific floors, thus making it much easier to manage the movement of guests and hotel staff. It is extremely beneficial if a celebrity or a popular public figure happens to be staying at the hotel

Slide 7

This slide represents security measures to be followed for human protection at hotel. These measures are panic buttons, evacuation procedures, and deployment of security staff.

Slide 8

This slide contains information about the usage and benefits of panic buttons at a hotel for human protection and lists the importance of a panic button at a hotel. These are improved security, boost in reputation, contended guests and staff, and lesser liability.

Instructor’s Notes:

Following are the benefits of a panic button at hotel:

• Improved Security: Knowing that help is just a button away, the hotel staff and employees feel secure at all times. Also, this security measure deters criminals from targeting the hotel
• Boost in Reputation: Guests, while booking a hotel, give due importance to security. Installing panic buttons at the hotel indicates that it is dedicated to providing a safe and secure environment for its guests and staff
• Contended Guests and Staff: It is definite that guests would be at ease and feel more comfortable when they are aware of the extra level of security that their hotel offers. Moreover, employees also feel secure working at a hotel
• Lower Liability: The alarm panic button will alert authorities about the danger, if an incident occurs, and the hotel will be able to reduce its liability. The hotel can prove that it took reasonable steps to ensure safety

Slide 9

This slide lists situations where a panic button can be used in a hotel which are: When the staff is grievously injured, is under violent attack; there is a medical emergency, and to summon help during a terrorist attack.

Instructor’s Notes:

Following are the situations when a panic button can be used:

• For Grievously Injured Staff: Accidents can happen anywhere on a hotel premises. A panic button can be extremely useful if a staff member gets injured. For instance, when one of the staff members has fallen down the stairs and is unable to reach for help. Here, they can press the wearable panic button
• When Staff is Under Violent Attack: A situation involving an aggressive guest or a vicious attack on the hotel staff can be immediately dealt with the help of a panic button. In extreme cases, it acts like a lifesaver
• For a Chronically-Ill Guest: Guests suffering from chronic illnesses such as diabetes or epilepsy can be issued a panic button to alert hotel staff members instead of calling a receptionist. The same is very useful for a person having anxiety issues
• For a Medical Emergency: Panic alarm buttons can help signal staff members whenever immediate attention is required. For example, if a guest suffers from a cardiac arrest
• To Summon Help During a Terrorist Attack: In any high-stress situation (a terrorist attack could be one of them), instant communication with security is vital. Thus, panic alarm buttons provide a quick link for help

Slide 10

This slide showcases a well-labelled evacuation diagram for hotel. It includes location of exit signs, stairs, pull station alarms, etc, for any sort of emergency. It can be used in case of fire incidents, bomb threats, or natural calamities such as earthquake, floods etc.

Slide 11

This slide showcases the standard operating procedures to be followed in case of a fire at a hotel.

Slide 12

This slide showcases the standard operating procedures in case one hears fire alarm at the hotel.

Slide 13

This slide contains information about the roles and responsibilities of a security manager and a security guard at the hotel to safeguard its property, staff and guests.

Instructor’s Notes:

Following are the roles and responsibilities of a security manager:

• Devising and maintaining policies for general safety and security
• Crime prevention, investigation, and carrying out inspections
• Supervising the security team effectively

Following are the roles and responsibilities of a security guard:

• Patrolling hotel premises to identify suspicious persons or unlawful activities
• Registering the guests and visitors entering hotel premises, their arrival and exit time
• Detecting any faulty equipment likely to cause safety hazards

Slide 14

This slide showcases the protection measures to be taken by the hotel to secure multiple assets such as cash, phones and mobile devices, valuables, and confidential documents.

Instructor’s Notes:

• In-house Safes: Safety is a growing concern both for the guests and the hotel requires that their assets are safe. Availability of safes in the hotels ensures a feeling of confidence both for the guests and the hotel by storing their valuables, confidential documents, etc., in a secure area
• Phone and Mobile Device Security: Mobile device management allows for the administration of mobile devices, laptops, tablets, etc., from remote locations. For example, it ensures that audit rooms and business phones in the hotel have emergency services available on them or the staff have emergency services if phone lines are down
• Cash Handling Safety: Cash handling and storage should be physically restricted only to authorized personnel. The hotel should ensure that all cash and related items are stored in a fire-proof secure area when not in use