Conversational Excellence With AI Powered Chatbots Training Ppt

Slide 1

This slide demonstrates Chatbots as an application of Artificial Intelligence. These are text or voice-based interfaces that simulate interactions between people to help and connect human users with the services and information that they require.

Instructor’s Notes: Text-based chatbots are used to provide customer service and outreach on websites and social media platforms. On the other hand, voice-based chatbots are used for call deflection and sorting, as well as customer assistance over the phone.

Slide 2

This slide depicts the working of AI Chatbots typically found on company websites. These bots help human users navigate on the website and find the information they require. A user can enter their query in simple english, which is then broken down by the bot’s language recognition function to provide a satisfactory answer based on the database of questions previously asked.

Slide 3

This slide illustrates the share of consumer engagement via AI-powered chatbots by industry. These industries include retail, healthcare, utilities, entertainment, financial services, travel, software, government, and news media. Chatbots offer high scalability and assist merchants in collecting information and improving user experience as more businesses shift to online platforms.

Slide 4

This slide demonstrates the use of Artificial Intelligence based Chatbots that can be beneficial to businesses and consumers as they remove barriers to data access.They also help in streamlining navigation to connect users with results and provide cost-effective alternatives to hiring support professionals.

Slide 5

This slide shows how the use of Chatbots can enhance user experience while navigating websites. Most people have been frustrated by their inability to find the information they are looking for on a website, no matter how hard they try. Text-based chatbots are an excellent method to reach consumers when they need assistance. This alleviates frustration and creates a positive experience

Slide 6

This slide talks about phone-based customer service portals. AI-powered chatbots are ideal for providing a responsive, user-friendly phone-based system with a consistent, substantially enhanced experience.

Instructor’s Notes: A caller can get general or account-specific queries answered, make payments, or access a self-service knowledge base using a modern phone-based chatbot without the wait time or trouble of speaking with a human. Of course, the bot is also programmed to instantly recognize unique or challenging questions and can direct such customers to human experts.

Slide 7

This slide discusses AI-powered Chatbots that deliver virtual personal assistance. Businesses may use chatbots to enhance the productivity of their critical human assets or schedule management once virtual personal assistants are in place.