Understanding Healthy And Unhealthy Conflict At Work Training Ppt

Slide 1

This slide elaborates on the major benefits of a 'healthy conflict' at the workplace. These are fostering creativity, encouraging a deep investigation of the issue, putting the spotlight on unclear guidelines, and is also a warning sign that employees are feeling unappreciated are feeling underappreciated.

Instructor's Notes:

The impacts of healthy conflict at the workplace are:

Foster Creativity:

Encourage a Deeper Investigation of the Underlying Issue:

Clear warning on Unclear Guidelines:

• At the workplace, goals, and procedures should be clear for the employees to work in the same direction
• A brief conversation on a probable cause of conflict needs to conducted at the start of work. This can save time and effort of both the employees and the organization

Signal that People are feeling Underappreciated:

Slide 2

This slide lists examples of healthy conflict at workplace such as debates, friendly competition, and disruption.

Instructor's Notes:

Conflicts when channeled into a healthy direction takes the following forms:

Debates: 

• It is important to have discussions on conflicts in the form of debates to understand the perceptions of both the sides
• These debates can help organizations deal with issues in a better way and improve productivity

Friendly Competition:

• It is important for employees to be competitive as it can boost productivity at the workplace
• It helps employees improve effectiveness

Disruption:

• It is important for an organization to welcome any new idea that employees propose
• It is crucial to encourage new ideas and showcase your ability to adapt to change instead of sticking to a strict, rigid format that causes conflict

Slide 3

This slide lists the causes of unhealthy conflict in an organization such as personality clash, poor communication, personal issues, and bullying.

Instructor's Notes:

Unhealthy conflicts at the workplace result in:

Personality Clash:

• In an organization, employees come from different backgrounds, upbringing, and life experiences
• Personality-based conflicts are common
• To avoid such conflicts, it is important to value the uniqueness each employee brings to an organization

Poor Communication:

• Lack of communication among team members result in arguments
• To avoid such conflict, it is important to listen actively and share precise and clear information

Personal Issues:

• Personal issues can affect the employee's behavior at work, causing conflict among employees
• To avoid such conflict, it is important for coworkers to point out and resolve such issues on seeing any sudden change in their college's behavior

Bullying:

• Bullying is a severe type of unhealthy conflict in which an individual repeatedly targets another person with a verbal comment
• Any person in an organization, like the manager, coworker, etc., can be bully

Slide 4

This slide lists manifestations of unhealthy conflict at the workplace such as resentment, declining morale, disengagement, loss of productivity, and lack of trust and respect.

Instructor's Notes:

Unhealthy conflicts manifest as:

Resentment:

• Resentment occurs when an employee's hard work goes unrecognized for a long time
• It is important to pay attention to understand the reluctant behavior of an employee and resolve the issue, and settle the conflict

Declining Morale:

Disengagement:

• It could lead to reduced work quality as camaraderie and team-building take a hit.
• It is important for a manager or team lead to have a one-to-one interaction with such employees to understand the issue and resolve it

Loss of Productivity:

• To be at optimum productivity, it is important that staffers are free of any niggling psychological pressures
• If there is a decline in productivity, it is the duty of the leaders in the organization to look for the cause and resolve conflicts

Lack of Trust and Respect:

• In any organization, it is important to have complete trust in each other when handling projects
• If the management doubts the ability of a team or an employee, this is a red-flag for conflicts to arise and ravage the workplace

Slide 5

This slide compares healthy and unhealthy conflicts at the workplace on multiple parameters such as understanding of viewpoint, primary focus, confronting conflict, and understanding of goals.