Ways To Enhance Hotel Guests On Arrival Experience Training Ppt

Slide 2

This slide showcases recommendations to enhance guests’ on-arrival experience by keeping well maintained hotel property. 

Slide 3

This slide covers the recommendations to enhance guests’ on-arrival experience by welcoming them with greetings.

Slide 4

This slide showcases the recommendations to enhance guests’ on-arrival experience by serving them with beverages.

Slide 5

This slide highlights the recommendations to enhance guests’ on-arrival with a smooth and quick check-in process.

Slide 6

This slide illustrates steps for check-in process in a hotel. The stages are: receiving and registration, allocation of the room, securing advance payment, providing hotel services information, and completing check-in formalities.

Instructor’s Notes:

Multiple stages of smooth check-in process are:

Receiving and Registration:

• Always welcome the guest with a smile and good cheer
• Address the guest with the appropriate name and salutation
• Ask guest for reservation details and sources of booking
• Verify the information on the registration system against the reservation to ensure the accuracy of the details of the guest
• Stamp check-in time on the registration card
• Note details regarding the departure of the guests

Allocation of the Room:

• Allocation of the room should be done by keeping in mind the preference of the guests
• After the allocation, the hotel should label the room as occupied on the hotel website
• Prepare a key card and allocate it to the guest as per the arrival and departure details
• Record guest arrival on the daily arrival list

Secure Advance Payment:

• The advance payment process should be created for security purposes
• It can be done either by taking full cash or by depositing the credit card of the guests
• Issue receipts for the cash/card and keep the record in the guests' ledger
• Always check the credit limit of the card accepted for the payment process

Provide Hotel Services Information:

• The front desk office is responsible for informing guests regarding the facilities and services that the hotel provides
• It helps guests get familiar with the hotel facilities

Complete Check-in Formalities:

• After the guest is checked in, the bellboy escorts the guests to the allocated room
• Inform other departments about the arrival of the guest by arrival notification

Slide 7

This slide covers recommendations to enhance guests’ on-arrival experience by accompanying them to their room.