Winning Service Strategies To Build A Strong Customer Base Complete Deck


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Content of this Powerpoint Presentation

Slide 1: This is the title slide for Winning Service Strategies To Build A Strong Customer Base. Add Your Company Name to get started.
Slide 2: This slide shows the Table of Contents including Service Strategy - Key Metrics & Goals, Service Strategy - Initiatives & Deadline, Sample Strategies, Service Development Plans, The Service System, Sources of Competitive Advantage, 3 Strategic Options for Services, 4 Steps to Create the Perfect Service Strategy, Greater the Service Value, Greater the Market Share, Improve Upon the 5 Dimensions of Service Quality, and 3 Ways to Increase Service Value.
Slide 3: This slide displays the Service System covering Need Fulfilment and Need Arises.
Slide 4: This slide showcases the Greater the Service Value, the Greater the Market Share with customer benefits, service cost, and value.
Slide 5: This slide presents the Improve Upon the 5 Dimensions of Service Quality such as Tangibles, Reliability, Assurance, Empathy, and Responsiveness.
Slide 6: This slide shows the 3 Ways to Increase Service Value including Increased Offerings, Lower Pricing, and Lower Operation Costs.
Slide 7: This slide displays the Sources of Competitive Advantage including Buying Power with Vendors, Speed, Legal Advantage (Patents, contracts, and copyright), Innovative, Flexible Solutions, Customer Loyalty, Best Customer Service, Strong R&D, Barriers to Entry & Exit, and Strategic Location.
Slide 8: This slide showcases the 3 Strategic Options for Services as Do away with Unsuccessful Services, Improve Existing, Successful Services, and Launch New Services.
Slide 9: This slide presents the 4 Steps to Create the Perfect Service Strategy such as Gathering Service Insights, Explore New Service Ideas, Prioritizing Ideas, and Service Roadmap.
Slide 10: This slide introduces Step 1 - Gathering Service Insights of this presentation.
Slide 11: This slide shows the SWOT Analysis of Our Service with dedicated sections for details.
Slide 12: This slide displays the Customer Journey Map- Template 1 covering Awareness, Discovery, Ordering, Waiting, Receiving, Consuming, and Sharing.
Slide 13: This slide showcases the Customer Journey Map- Template 2 covering Follow-up, Check-Out, Wait During Servicing, Arrive and Check-in, Book Appointment, and Research.
Slide 14: This slide presents the Customer Service Metrics with Top 5 Support Agents, Bottom 5 Support Agents, Daily Abandon Rate during last week, Resolution time by Channel, Volume of Customer incidents over the past week by channel, and Customer Service Dashboard.
Slide 15: This slide shows the Customer Satisfaction Survey Results with a donut chart.
Slide 16: This slide displays the Target Market Size with relevant charts and graphs.
Slide 17: This slide shows the Target Market Size & Growth Rate in a bar graph format for eight years from 2017 to 2024.
Slide 18: This slide displays the Market Adoption Curve with Innovators, early adopters, Early majority, Late Majority, and Laggards.
Slide 19: This slide showcases the Market Insights- PESTLE Analysis covering Politics, Society, Legislation, Economics, Technology, and Environment.
Slide 20: This slide presents Porter’s Five Forces Analysis covering the Threat of new entrants, Bargaining power of suppliers, the Bargaining power of buyers, the threat of substitute products or services, and Rivalry among existing competitors.
Slide 21: This slide shows the Competitor Analysis for three competitors.
Slide 22: This slide displays the Target Market Profile with target and description.
Slide 23: This slide introduces Step 2 - Explore New Service Ideas section of this deck with description.
Slide 24: This slide shows the Innovate to Remain Relevant with a flow chart covering radical innovations and incremental innovations.
Slide 25: This slide displays the New Service Development Cycle with People, Product, Technology, Systems, Full Launch, Development, Design, Analysis, Enablers, Tools, Teams, and Organizational Context.
Slide 26: This slide showcases the New Service Strategy with Service Description, Service Benefits, Service Features, Service Budget, Service Economics, and Launch Date.
Slide 27: This slide introduces Step 3 – Prioritizing Ideas section of this presentation.
Slide 28: This slide shows the Scoring Service Ideas in a tabular format.
Slide 29: This slide shows the Service Ideas- Prioritization Matrix covering Go for It, Risky but Worthy, Drop These, and Refine These for More Value parameters.
Slide 30: This slide introduces the Step 4 – Service Roadmap of this process deck.
Slide 31: This slide shows the Service Roadmap over nine quarters with description sections.
Slide 32: This slide introduces the Service Development Plans section of the table of contents f this presentation.
Slide 33: This slide shows the Sales Strategy with a funnel chart on Pipeline Targets and a table on the Sales Targets.
Slide 34: This slide displays the Digital Marketing Plan with Content, Paid Organic Search, Email Marketing, and Social Media.
Slide 35: This slide showcases the Operation Plan covering Key Initiatives, Prioritization, Project Lead, and Category.
Slide 36: This slide presents the Sample Strategies inclusive of the Operations Strategy, Examples of Companies or Services, and Organizational Strategy.
Slide 37: This slide shows the Service Strategy – Initiatives & Deadline such as Key Actions, Key Metrics, Accountability, and Timing.
Slide 38: This slide displays the Service Strategy - Key Metrics & Goals for two years- the past year and the current year.
Slide 39: This is an additional Icon Slide for Winning Service Strategies to Build a Strong Customer Base.
Slide 40: This slide introduces the Additional Slides provided with this presentation outline.
Slide 41: This slide shows the Agenda such as Company Introduction, Organization Chart, Our Mission Vision Values, Comparison, Roadmap, and Thank You.
Slide 42: This slide shows the Company Introduction with the Values Client, Premium Services, and Target Audience.
Slide 43: This slide displays the Our Mission, Vision, and Values.
Slide 44: This slide shows Our Main Goal with a dartboard diagram and arrow.
Slide 45: This slide showcases the Organization Chart.
Slide 46: This slide presents the Comparison between male and female genders.
Slide 47: This slide has a Clustered Bar chart linked to excel. It changes automatically based on data. Just left-click on it and select “Edit Data”.
Slide 48: This slide shows a Pie Chart that is linked to excel and changes automatically based on data. Just left-click on it and select “Edit Data”.
Slide 49: This is the Dashboard slide with low, medium, and high levels.
Slide 50: This slide displays the Circular Diagram with dedicated sections for text descriptions.
Slide 51: This is the Roadmap slide for four years from 2017 to 2020.
Slide 52: This slide showcases the Timeline for five years from 2017 to 2021.
Slide 53: This is the Thank You slide with the company's Address, Contact Numbers, and Email Addresses.

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    by Earnest Carpenter

    Wonderful templates design to use in business meetings.
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    by Deangelo Hunt

    Great designs, really helpful.
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    by Conrad Romero

    Very unique, user-friendly presentation interface.
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    by Dustin Perkins

    Best way of representation of the topic.

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