Workplace Conflict Meaning Causes Significance Activity And Case Study Training Ppt

Slide 1

This slide covers the meaning of conflict and conflict management. 

Slide 2

This slide covers a case study explaining what conflict is and how it arises in an organization. The trainer can also use this case study to conduct an activity with the target audience to gain more insights into their thought process using the discussion questions mentioned above.

Slide 3

This slide illustrates how and from where the conflict arises in workplace communication.

Slide 4

This slide explains how reduced or poor communication in an organization leads to increasing conflicts.

Instructor’s Notes:

• Collaborative Efforts: If an individual is working on a team project, but the team leader has not defined clear roles, then conflicts, missed deadlines, finger-pointing and blame are the results. The management can train all the team leaders to use the same set of metrics for assigning projects, establishing clear timelines, and following up regularly to ensure that deadlines are met and the issues get resolved automatically
• Unchecked Gossip: It is only natural that when some rumors spread in an office, individuals start to panic about jobs and lose confidence in the company. Instead, if management gets to know of any kind of workplace, they should make an effort to put a stop to it with a companywide email or announcement. If the rumors are true, the company should settle the issue at the earliest
• Closed Loops: When a particular department fails to coordinate with other departments, the result can be increased levels of conflict and poor communication. Poor communication will not only affect productivity and progress, but also lead to infighting. A company engaging in cross-departmental projects should assign responsible people from each division to be the lead communicators. This will not allow any kind of gossip and help meet deadlines

Slide 5

This slide mentions an activity to be conducted by the trainer as an initiative to improve active listening skills.

Slide 6

This slide covers the importance of conflict management. It explains how resolving conflicts leads to reduced friction at the workplace, better collaboration amongst workers, strong relationships, and reduced disruptions.

Instructor’s Notes:

• Building Relationships: Crucial elements of conflict resolution are communication, emotional awareness, and empathy. These elements lead to higher productivity and more satisfying relationships in all aspects of life. Rather than simply dismissing a relationship after a rough patch or argument, conflict resolution techniques help you strengthen the connections and prevent any issues in the future
• Goal Achievement: In business relationships, ongoing conflicts act as a hindrance in completing and achieving the goals. When arguments take place at the workplace, productivity gets affected negatively. That makes it difficult to focus on work or focus on a project. Working on resolving these issues at the root can lead to greater efficiency and goal achievement
• Enhanced Commitment: Conflict resolution brings people together once the prevailing issue gets resolved. Preferring to tackle problems as a team rather than fighting with each other is crucial for conflict resolution. This technique will help enhance each person’s commitment to the process and avoid feeling of defensiveness. 
• Generating New Insight: Resolution is essential, but so is conflict in itself. When people have different opinions, it can bring new ideas, innovations, and ways to solve problems. Proper conflict resolution skills are designed to keep disagreements from intensifying by discussing each point of view and reaching a collaborative conclusion. Using conflict resolution skills will make an individual better equipped to learn from and teach others professionally and personally

Slide 7

This slide explains how the conflict can be managed positively by finding out the best possible solution, which benefits all the parties involved.