A Guide To Hotel Housekeeping Training Ppt

Slide 3

This slide contains information about the definition and functions of the housekeeping department. It also explains areas of expertise of the department such as rooms, public areas, laundry, linen room, and other roles.

Instructor’s Notes:

Multiple expertise areas of housekeeping department are as follows:

Rooms:

• Hotels have room attendants that are responsible for cleaning rooms during guests stay and after guests checkout
• In big hotels, there are floor supervisors who look over the room attendants and perform quality control checks

Public Areas:

Laundry:

• The housekeeping staff should over look cleaning of soiled bed sheets and towels by sending them to the laundry department
• The laundry staff is responsible for cleaning, drying, and pressing all the hotel linens and towels

Linen Room:

Other Roles:

• In hotels, there are separate phone operators for the housekeeping department, and they answer calls from guests and other hotel departments
• After receiving the call from the guests, the housekeeping staff forwards the call to the appropriate housekeeping team member

Slide 4

This slide provides information on functions of the housekeeping department such as cleanliness maintenance functions, coordination functions, management functions, and staff guidance. 

Instructor’s Notes:

Functions of housekeeping department are as:

Cleanliness Maintenance Functions: Cleaners and housekeeping staff are deputed for these tasks, which are: 

• Maintaining cleanliness of lobby, rooms, restaurants and bars, pools
• Vacuuming rugs and dusting furniture in hallways, rooms, and public areas
• Collecting trash from wastebaskets, changing sheets, and making beds in hotel rooms
• Refilling soap and toilet paper in public restrooms, and other supplies in guest rooms
• After the guests check out from the room, cleaning the room and preparing it for other guests

Coordination Functions: First-line of supervisors performs this tasks, which are: 

• Coordinating with other hotel departments for cleaning tasks to ensure non disruption of their departmental services
• Maintaining housekeeping equipment, such as vacuum cleaners and floor polishers
• Looking into complaints and attempting to resolve these
• Fulfilling guests’ needs with regular supply of required amenities after coordinating with the purchase department
• Safeguarding lost property of guests after taking the lost-and-found department in the loop

Management Functions: The higher-level supervisors/managers perform these functions which involve:

• Hiring employees with adequate skill-set to perform housekeeping duties
• Tracking the supplies inventory, keeping payroll records, maintaining the department budget and preparing expense and daily occupancy reports
• Conducting training sessions to coach the housekeeping staff on how to use equipment and also make them understand the hotel housekeeping policies
• Conducting activities for the staff to keep their morale high and ensure compliance with hotel safety procedures

Staff Guidance:

• The staff guidance function in the housekeeping department varies by hotel size, i.e., small, medium, large
• In small hotels, the front desk manager guides the housekeeping staff 
• In medium-sized hotels, a housekeeping manager or an executive housekeeper performs this role
• In large hotels, there is a director of housekeeping with an assistant director for support. The assistant director is in-charge of day-to-day tasks of the department
• The head is responsible for scheduling staff, managing expenses, etc.

Slide 5

This slide showcases the significance of the housekeeping department in a hotel as it provides guests comfort, ensures property cleanliness, hygiene, and workplace safety, and creates stimulating décor.

Instructor’s Notes:

Importance of housekeeping department in hotels is:

Guest Comfort:

Property Cleanliness and Hygiene:

• Housekeeping department provides high quality cleanliness and maintenance services
• Well-maintained clean rooms and other public areas create a positive impression on the guest
• Hygiene in areas like washrooms, toilets, pools, rooms, and health clubs are an important part of the housekeeping job

Workplace Safety:

• Housekeeping staff ensures that hotel facilities and equipment are in good working condition for smooth conduct of hotel basic operations
• For this, the department coordinates with the maintenance and safety department, which results in satisfied guests and creates a safer place for all
• For example, housekeeping staff checks leakage in pipes, broken furniture, and nonworking of the HVAC (Heat Ventilation, Air conditioning) system and updates the maintenance department

Stimulating Décor:

Slide 6

This slide provides information about manual cleaning methods used for housekeeping in hotels such as sweeping, dusting, mop sweeping, manual scrubbing etc. It also covers details about mechanized cleaning methods such as spray buffing, scrubbing, stripping, dry cleaning etc.

Slide 7

This slide lists manual cleaning methods deployed in hotels for housekeeping which are sweeping, dusting, dust mopping/dry mopping, mop sweeping, spot cleaning, spot mopping, wet mopping/damp mopping, manual scrubbing, and manual polishing.

Instructor's Notes:

Manual cleaning methods in hotel housekeeping are:

Sweeping:

• Sweeping collects dust from the floor surface when it is too rough for a dust mop
• It is also done to clean corners and tight spaces of hotel rooms and other public areas
• It requires a broom, dustpan, and trash bag

Dusting:

• Dusting is done in every corner of the rooms and hotel lobby
• It requires equipment like cloth duster, microfiber cloths, and feather dusters

Dust Mopping/Dry Mopping:

• Dust Mopping/Dry Mopping is done to remove dust from the floor to maintain its shine and luster
• This method is also used to clean the hotel lobby, and hotel floors
• It requires a dust control mop, dust pan, dust collecting bag, and dustbins

Spot Cleaning:

• Spot cleaning is used for the removal of stains from spaces (hard & soft)
• This process is not used on the entire surface, but on the selected stained discolored surfaces
• The equipment used are cleaning cloths, cleaning agents, brushes, and solvents

Spot Mopping:

• Spot mopping is used for preservation of floor surface in hotel
• When some types of liquids and solids are spilled on the floor and allowed to stay there for a long period of time, it will penetrate and stain the floor
• This process requires a mop, bucket trolley, cold water, and diluted solution of neutral detergent, if necessary

Wet Mopping/Damp Mopping:

• Wet Mopping/Damp Mopping is used to remove spills and light-to-heavy dirt from the floor surface
• The equipment used are floor cleaners, wet mop and bucket, squeegee, and detergent solution

Manual Scrubbing:

• Modern floors require minimal hand scrubbing; instead, gentle scrub is done in a straight line to clean these
• A long-handled scrubbing brush is used with a bucket, and squeegee

Manual Polishing:

Slide 8

This slide provides information on mechanized cleaning methods used for hotel housekeeping which are cleaning/vacuum cleaning, spray buffing, polishing, scrubbing, stripping, laundering, dry cleaning.

Instructor's Notes:

Mechanized cleaning methods for hotel housekeeping are:

Suction Cleaning/Vacuum Cleaning:

• It is the basic housekeeping task and should be performed regularly
• The purpose of vacuum cleaning is to remove dirt as much as possible to protect the floor from damage
• This method is also used to remove dirt from corners and carpet edges
• It requires stiff broom and a wet/dry vacuum cleaner with multiple adjustments

Spray Buffing:

• A floor machine with 175-300 RPM is used in this process with a soft pad or brush
• The light spray of detergent and a finishing solution is sprayed before the machine
• After the cleaning is done, vacuuming is done to remove loosened dirt
• Equipment required are 175-300 rpm buffing machine with a spray bottle, detergent, and finishing solutions

Scrubbing:

• Scrubbing helps remove dirt, marks, deeper scuffs, and scratches from the floor
• The quantity of detergent, the water temperature, weight, and speed of the machine determine whether it is light or heavy scrubbing 
• The equipment required are floor maintenance machines with a green pad

Stripping:

• This process is aggressive as it requires removing dirt from floors and sealers, leaving a bare floor ready for refinishing
• It requires a brush, hot water, and intensive labor, which makes the stripping process costly, time-consuming, and sometimes hazardous
• This process should only be used when no other option provides desired results

Laundering:

• This method is used for washable fabrics for removing soil and stains in an aqueous medium
• In this process, washing, bleaching, drying, and pressing are done using specialized laundry equipment and cleaning agents
• Equipment used are washing machines, drying machines, steam cabinets, and tunnels, etc.

Dry Cleaning:

Slide 9

This slide provides information about tips to effectively clean hotel rooms. These are cleaning in a methodical manner, wash all bedding, follow a cleaning checklist, use separate cleaning cloths, drain irons and coffeemakers, clean furniture thoroughly, clean bathroom mirrors and refill toiletries.

Instructor's Notes:

Recommendations for effective housekeeping in hotel rooms are:

Clean in a Methodical Manner:

• Always start from the top of the room and clean back to front
• It helps in simplifying the cleaning process and reduces cross-contamination

Wash all Bedding:

• Always replace sheets, bedspreads, and pillowcases with clean bedding after each guest checks out
• Housekeepers should also check beds carefully and, look for signs of bed-bug stains, and remove trash that might get stuck between the mattress and box springs

Use Separate Cleaning Cloths:

• The housekeepers should always carry separate cleaning cloths for each dusting and mopping in the room
• For example, use red cloths to disinfect surfaces and yellow cloths to remove dirt

Drain Irons and Coffeemakers:

• It is important to clean out water from iron and coffee maker in order to save the items from rust
• This process should be done daily to protect the appliances and meet guests' expectations

Clean Furniture Thoroughly:

• The housekeeping staff should follow specific instructions for cleaning the furniture
• The cleaning staff should wipe dirt from the backs, sides, and undersides of chairs, sofas, desks, etc.

Clean Bathroom Mirrors and Refill Toiletries:

• The housekeeping staff must wipe the washbasin, bathing tubs, and mirrors and must refill toiletries
• They should also clean toilet flush with disinfectants

Follow a Cleaning Checklist:

Slide 10

This slide showcases a housekeeping department checklist template to inspect cleanness and hygiene in hotel rooms.

Slide 11

This slide lists the key takeaways of hotel housekeeping guide training session. A trainer can use this slide to highlight important concepts to trainees.

Slide 28 to 43

These slides contain energizer activities to engage the audience of the training session.

Slide 44 to 71

These slides contain a training proposal covering what the company providing corporate training can accomplish for the client.

Slide 72 to 74

These slides include a training evaluation form for instructor, content and course assessment.