Comprehensive Training Curriculum on Hospitality Management Training PPT

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Complete Curriculum

  • What is Hospitality?
  • Hotel Management vs Hospitality Management
  • Scope of Hospitality Industry
    • Food Services
    • Accommodations
    • Entertainment
    • Travel Services
  • Characteristics of Hospitality Industry
    • Intangibility
    • Inseparability
    • Variability
    • Perishability
    • High Operating Cost
    • Seasonality
    • Heterogeneity
    • Labor Intensive
  • Emerging Trends in Hospitality Industry
  • Emerging Digitalization Trends in Hospitality Industry
    • Smart Rooms
    • Artificial Intelligence
    • Virtual Reality
    • Cyber Security
    • Blockchain Solutions
  • Hospitality Industry Statistics
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Hotel Departments and their Functions
    • Front Office Department
      • What is Front Office and its Roles?
      • Front Office Sections and Functions
      • Tips for Front Office Executives
      • Operational Structure of Front Office
    • Food and Beverage (F&B) Department
      • What is the F&B Department?
      • Functions of F&B Department
      • Services that the F&B Department Provides
      • Operational Structure of F&B Department
    • Kitchen Department
      • What is Kitchen Department?
      • Kitchen Department Sections and Functions
      • Kitchen Layouts
      • Kitchen Department Organizational Charts
    • Housekeeping Department
      • What is the Housekeeping Department?
      • Sections of Housekeeping Department
      • Functions of Housekeeping Department
      • Housekeeping Department Hierarchical Chart
    • Administrative Department Sections and Functions
  • Additional Services Provided by Hotels
    • Local Guides
    • Car Rentals
    • Catering Services
  • Hotel Organizational Charts
  • Types of Hotel Rooms
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Guest Life Cycle
  • Strategies to Enhance Guest Experience
    • Pre-Arrival
      • Share Information of Services Provided
      • Questionnaire to Personalize Experience
      • Ask for Special Request, if Any
      • Make Website Mobile-Friendly
      • Send Welcome Note with Booking Confirmation
      • Invest in Automation Tool
    • On-Arrival
      • Ensure Property is Well-Maintained
      • Welcome Guests with Greetings
      • Serve Guests Beverages
      • Smooth Check-In Process
      • Accompany Guests to Room
    • During Stay
      • Personalize A Guest’s Stay
      • Ensure Cleanliness and Maintenance
      • Always Be Proactive
      • Maintain A Detailed Guest Profile
      • Handle Complaints with Care
      • Be Empathic and Authentic to Your Guests
      • Use a Good Hotel Operations Software
    • On-Departure
      • Arrange Paperwork
      • Greet the Customer
      • Ask About the Stay
      • Review Bill With Guest
      • Process Payment
      • Ask about Other Services
      • Thank the Customer
      • Report Back
    • Post-Departure
      • Use Comment Cards and In-Room Calls
      • Monitor Social Media
      • Use Hotel Property Management System
      • Conduct Email Surveys
      • Create Guest Profiles
      • Send Promotional Emails
    • Guest Care in Hospitality Industry
    • Types of Guests
      • Business Travelers
      • Event Attendees
      • Boomers
      • Millennials
      • Families
    • Needs of Guests
    • Benefits of Satisfied Guests
    • Key Takeaways
    • Let’s Discuss
    • Let’s Test What We Have Learnt
  • Guest Complaints in Hospitality Industry
  • Types of Guest Complaints in Hotels
    • Room-Related Complaints
    • Food & Beverage Related Complaints
    • Mechanical Complaints
    • Service-Related Complaints
    • Attitudinal Concerns
    • Unusual Issues
  • Benefits of Hotel Guest Complaints
    • Increase in Customer Satisfaction
    • Product/Service Upgrade
    • Improvement of Policies and Procedures
    • Brand Reputation Enhances
    • Cultivates Customer Loyalty
  • Guests Complaints Handling Process
    • Listen
    • Confirm the Complaint
    • Analyze The Complaint
    • Solve The Complaint
    • Follow-Up
  • Service Recovery Paradox for Hospitality Industry
  • Strategies to Deal with Upset Guest in Hotels
    • Listen with Care
    • Avoid Arguments
    • Take Notes
    • Don’t Use Aggressive Body Language
    • Isolate The Situation
    • Comfort with Best Offerings
    • Come up with a Conclusion
  • How to Address different Types of Complaining Guests
  • Dos and Don’ts for Handling Guests Complaints in Hotel
  • Guest Complaint Form
  • Key Takeaways
  • Let’s Test What We Have Learnt
  • Let’s Discuss
  • Why Great Hotel Catering Matters!
  • Recommendations for Successful Hotel Catering
    • Prepare Food that Stands Out
    • Match the Food with the Event Theme
    • Host Tasting Events
    • Improve Food Safety
    • Ensure Proper Liaison Between Teams
    • Hire Talented and Adequate Number of Staff
  • How to Set a Table?
  • Guidelines for Table Setting in a Hotel
  • O.R.K.S. Tip for Table Setting
  • B&D Technique for Table Setting
  • Types of Table Settings in Hospitality Industry
    • Formal
    • Informal
    • Casual
    • Russian
    • American
    • English
    • Buffet
  • Event Checklists
  • Event Budget Plan
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • What is Housekeeping?
  • Hotel Housekeeping Department Functions
    • Cleanliness Maintenance Functions
    • Coordination Functions
    • Management Functions
    • Staff Guidance
  • Why is Housekeeping Department Crucial for Hotels?
    • Guest Comfort
    • Property Cleanliness and Hygiene
    • Workplace Safety
    • Stimulating Décor
  • Housekeeping Cleaning Procedures
    • Manual Cleaning Methods
    • Mechanized Cleaning Methods
  • Recommendations for Housekeeping of Hotel Rooms
  • Hotel Housekeeping Department Checklist
  • Key Takeaways
  • Let’s Test What We Have Learnt
  • Effective Communication for Quality Service
  • Importance of Effective Communication in Hospitality Industry
  • Tips to Improve Hotel Staff Communication Skills
    • Be Clear, Concise and Consistent
    • Develop Active Listening
    • Use Nonverbal Communication
    • Good First-Impression
    • Deliver Effective Oral Reports
  • Hotel Staff Communication: Things to Say and Not to Say
  • Hotel Front Office Communication: Dos and Don’ts
  • Acoustic Challenges in Hotel Industry
  • Tips to Communicate in a Noisy Hotel Environment
  • Working of Sound Masking in Hotels
  • Benefits of Sound Masking in Hotel Industry
  • Giving Directions and Feedback to Hotel Staff
  • Handling Criticism in Hospitality Industry
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Safety and Security in Hotel
  • Hotel Security and Safety Department Functional Areas
  • Hotel Security Department Hierarchy Chart
  • Security Concerns at the Hotel
    • Guests’ Privacy
    • Unexpected Thefts
    • Guest’s Antisocial Behavior
    • Unauthorized Visitors
    • Employee Safety
    • Cybercrimes
    • Crash of Security Systems
    • High Audit Costs
  • Preventive Measures to Ensure Hotel Security:
    • Facility Protection: Key Management, Video Surveillance, Vehicle Protection, and Access Control
    • Human Protection: Panic Buttons, Evacuation Procedures, and Security Staff
    • Asset Protection: In-house Safes, Phone and Mobile Device Security, and Cash Handling Procedures
  • Emergency Situations and Preventive Strategies in a Hotel
    • Fire Incidents
    • Bomb Threat
    • Accidents
    • Medical Emergency
    • Death of a Guest
    • Drunk Guest
  • Key Takeaways
  • Let’s Discuss
  • How to Track a Hotel’s Online Reputation?
  • Hotel Reputation Management Components
    • Monitoring
    • Repairing
    • Building
  • What is Hotel Reputation Management?
  • Significance of Reputation Management
  • Strategies to Improve a Hotel’s Reputation
    • Optimize the Website for Search
    • Personalize Responses
    • Schedule Time to Respond Regularly
    • Focus on Digital Marketing
    • Competitor Benchmarking
    • Showcase Reviews Page on Website
    • Send Automated Feedback Surveys
    • Analyze Performance
  • SEO Tips to Improve a Hotel’s Website Ranking
  • Hotel Reputation Management Dashboards
  • Reviews Reply Templates
    • Positive Guest Review
    • Negative Guest Review
  • Key Takeaways
  • Let’s Discuss
  • Let’s Test What We Have Learnt
  • Delivering a Great First-Impression
  • Impact of Positive First-Impressions on Hotel Guests
  • Where is Hotel's First-Impression Created?
  • Recommendations for Delivering a First Great Impression
    • Optimize Hotel’s Website
    • Manage Online Reviews
    • Create a Welcoming Atmosphere
    • Personalize Communication
    • Ensure Smooth Check-in
    • Ensure Cleanliness
    • Engage Guests Digitally
  • Key Takeaways
  • Let’s Discuss