Methods And Templates For Collecting Customers Feedback Edu Ppt

Slide 1

This slide covers stats and reasons why customer feedback is essential in business. It also depicts that customer opinion about their experience with the brand is helpful information. It helps the companies to serve customers needs more accurately.

Slide 2

This slide covers method of collecting customers feedbacks such as website and web app surveys. It also includes website and web app surveys applicability, pros and cons.

Instructor’s Notes:

Pros:

·      Specific website visits and web app users should be targeted

·      Without the aid of developers, install once and survey forever

·      Create a user-friendly design with personalized colors, logos, fonts, and CSS

·      Subtle and simple to respond

 Cons:

·      Due to limited respondent availability, you must first attract users to your website

·      It might be regarded as disruptive

Slide 3

This slide covers method of collecting customers feedbacks such as feedback buttons and feedback widget. It also illustrates feedback widget or button applicability, pros and cons.

Instructor’s Notes:

Pros:

·      Multi-language options, quick and easy installation, and response

·      Proves that your firm values client input

·      Your visitors don't have to look for feedback — it's constantly accessible

·      You may include the logo and change the colors

 Cons:

·      There are simply two questions: a smiley scale and a text response

·      Page targeting is the only option (where to show Feedback Button)

Slide 4

This slide covers methods of collecting customers feedback such as net promoter score (NPS) embedded in email or as a survey link. It also includes email-embedded and link surveys  applicability, pros and cons.

Instructor’s Notes:

Pros:

·      Easy One-click design; quick follow-ups are possible

·      Send an email with a link to a survey using any tool

·      Users may answer email surveys directly from the email 

·      Use “16 survey questions” and handle the most frequent use cases

·      Identify survey participants and follow up with customers

Cons:

·      Customers who are extremely satisfied or unhappy are more likely to reply than those who are somewhat satisfied or dissatisfied

·      People may leave your survey if it has too many questions

·      To send an email survey, you must first create an email copy and subject lines

·      To ensure the reliability of your results, you must have a client base

Slide 5

This slide covers methods of collecting customer feedback such as mobile app surveys. It also includes mobile app surveys applicability, pros and cons.

Instructor’s Notes:

Pros:

·      Design is simple and takes only one click

·      There are easily accessible quick follow-ups

·      Target Specific mobile app users

·      Capture unfavorable app store reviews before they appear

Cons:

·      Customers who are extremely satisfied or unhappy are more likely to reply than those who are somewhat satisfied or dissatisfied

·      It could be seen as disruptive

·      To ensure the reliability of your results, you must have a client base

Utilizing the mobile app at the time of surveying is crucial. For instance, when asked, "How useful do you find this new button?"

Slide 6

This slide covers methods of collecting customers feedback such as chat surveys. It also includes chat surveys applicability, pros and cons.

Instructor’s Notes:

 Pros:

·      Feels more personal and fun

·      Gets you real-time feedback

 Cons:

·      Not all chat providers allow adding HTML to messages. If they don’t, share a link to the survey instead

Slide 7

This slide covers methods of collecting customers feedback such as website and web app surveys, feedback widget or button, net promotor score survey, email-embedded and link surveys, mobile app surveys, and chat surveys questionnaire.

Slide 8

This slide covers methods of collecting customers feedback such as website and web app surveys, feedback widget or button, email-embedded and link surveys, mobile app surveys, and chat surveys.