Multi Step Listening Process In Business Communication Training Ppt
These slides cover the objectives of listening in business communication, i.e., to gain information, build relationships, reduce conflicts, motivate employees, etc. It also showcases the stages of the listening process, such as receiving, understanding, remembering, evaluating, responding, and acting. Further, it tabulates the difference between effective and ineffective listening along with listening activities and memes.
These slides cover the objectives of listening in business communication, i.e., to gain information, build relationships, r..
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Presenting Multi-step Listening Process in Business Communication. Our PowerPoint experts have included all the necessary templates, designs, icons, graphs, and other essential material. This deck is well crafted by extensive research. Slides consist of amazing visuals and appropriate content. These PPT slides can be instantly downloaded with just a click. Compatible with all screen types and monitors. Supports Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 1
This slide highlights the key objectives of listening in business communication in terms of gaining information, building relationships, reducing conflicts, motivating employees, maintaining reputation and encashing growth opportunities.
Instructor’s Notes:
The purpose of listening is not to formulate a response. The key objectives of listening are listed as follows:
- Gaining Information: Listening helps extract relevant information from communication by clearly understanding the speaker's point of view and ideas
- Building Relationships: It fosters trust in team members as it allows individuals to understand each other better this build long-term associations
- Reducing Conflicts: It reduces conflicts in case an employee feels misunderstood or mistreated
- Motivating Employees: It boosts employee morale. For example, when a manager listens to employees' ideas, it makes them feel valued. They don't hesitate to go beyond the call of duty
- Maintaining Reputation: It helps maintain the reputation of a business. For example, listening and resolving customer complaints results in a positive brand image
- Encashing Growth Opportunities: It supports the encashment of growth opportunities. For example, a company can introduce new products and services and be a pioneer only after it makes the effort to listen to customers' feedback, demands and needs
Slide 2
The slide provides information regarding the multiple-step listening process in business communication. The major stages highlighted are receiving, understanding, remembering, evaluating, responding, and acting.
Slide 3
The purpose of this slide is to showcase a listening meme to add humor to the business communication session. This slide depicts the phenomena of Chinese Whispers that dogs any communication.
Slide 4
This slide tabulates the difference between effective and ineffective listening on multiple comparison factors of listener behavior, the focus of attention, acceptance, empathy, and probing.
Slide 5
This slide illustrates the instructions for drawing twin activity. It also includes the picture sample for the listening activity.
Slide 6
The purpose of this slide is to highlight multiple image samples to conduct the drawing twin activity in business communication training.
Multi Step Listening Process In Business Communication Training Ppt with all 22 slides:
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