Service design process and tools with journey map
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PowerPoint presentation slides
Presenting this set of slides with name Service Design Process And Tools With Journey Map. This is a five stage process. The stages in this process are Vision, Personas, Location Plan, Journey Map, Blueprint. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.
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Content of this Powerpoint Presentation
Description:
This image illustrates a structured framework for the Service Design Process, integrating tools and methodologies to map out the customer journey. It identifies five key components: Vision, Personas, Location Plan, Journey Map, and Blueprint.
1. Vision:
Outlines the core values and goals that steer the service's direction and inform decisions, ensuring alignment with the company's mission and customer expectations.
2. Personas:
Depicts representative users based on behavioral research to guide the design that resonates with various customer segments.
3. Location Plan:
Details what services are offered, their locations, and the logistics of how they're provided, specifying when and by whom.
4. Journey Map:
Captures touch points across the user experience, charting the evolution of service interactions over time to identify opportunities and pain points.
5. Blueprint:
Represents a more granular operational plan aiming to turn strategy into actionable steps, calling for inputs (with 'Add text here' placeholders) to customize.
Use Cases:
Industries where these slides can be applied:
1. Healthcare:
Use: Mapping patient experience and service delivery
Presenter: Healthcare administrator
Audience: Medical staff and hospital management
2. Banking and Finance:
Use: Enhancing client journey and financial service touchpoints
Presenter: Financial service designer
Audience: Bank executives and branch managers
3. Retail:
Use: Creating customer-centric shopping experiences
Presenter: Retail strategist
Audience: Store managers and marketing teams
4. IT Services:
Use: Designing user-focused IT support systems
Presenter: IT service manager
Audience: Technical support teams and stakeholders
5. Hospitality:
Use: Streamlining guest experiences from booking to stay
Presenter: Hospitality consultant
Audience: Hotel owner and front desk managers
6. Education:
Use: Improving student and staff interactions at all touchpoints
Presenter: Academic administrator
Audience: Educators and institutional leaders
7. Transportation:
Use: Optimizing customer journey within transit systems
Presenter: Transport planner
Audience: Transit authority members and operators
Service design process and tools with journey map with all 2 slides:
Use our Service Design Process And Tools With Journey Map to effectively help you save your valuable time. They are readymade to fit into any presentation structure.
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