Comprehensive Training Curriculum on Hospitality Management Training PPT

What is this slide for: Impact of Positive First Impressions on Hotel Guests

This slide contains: This slide highlights the importance of delivering a first great impression as it conveys professionalism, positive online brand image, and demonstrates openness, and provide referrals.

Instructor's Notes:

The impact of great first-impressions on hotel’s guests is:

• Conveys Professionalism: Professional behavior puts a great first-impression on guests and makes them want to revisit. Hotel staff can exhibit professionalism while communicating with guests with the maintenance of direct eye contact, smiling faces, and wearing business apparel
• Positive Online Brand Image: Great first-impressions lead to happy guests. Guests make use of social media to convey their experiences in the form of reviews, which thousands of viewers see online, creating a positive hotel image
• Demonstrates Openness: A great first-impression can be achieved through sincere demonstration of an openness to build rapport with new guests. The hotel staff must be open to fulfill guests' needs and must incorporate their suggestions. It indicates that the hotel is more concerned with satisfying their guests than protecting its own profit
• Referrals to Other Guests: A first-impression is one that guests remember for a long time and convey to their friends and relatives too. Creating a good first-impression, thus, makes big impact on the customer base for the hotel in an indirect way

What is this slide for: Functions of Housekeeping Department in Hotel

This slide contains: This slide highlights functions of housekeeping department in hotel. These are cleaning rooms and public area, bed making, clothing and linen management, laundry services, key control, pest control, interior decoration, and room maintenance.

Instructor’s Notes:

The functions of housekeeping department in hotel are:

• Cleaning Rooms and Public Area: The housekeeping staff should maintain cleanliness and hygiene of hotel property as standard of a hotel is reflected in clean floors, lobby, dining rooms, store room, bars, etc
• Bed Making: It is the duty of the housekeeping department to ensure that the lean sheets, blankets, pillows, bottom sheets, night sheets, etc., are set in a proper manner. A skilled housekeeping personnel should be able to make a neat bed within minutes
• Clothing and Linen Management: In hotels, curtains, cushion covers, pillow covers, bed sheets, etc. are included in linen. Efficient linen and laundry management requires proper wash and treatment of soiled clothings so that they look and smell fresh
• Laundry Services: The housekeeping department ensures proper cleaning and hygienic washing of all linen items and a continuous supply of linen to departments
• Key Control: The housekeeping staff securely handles keys before and after allocating the room to guests
• Pest Control: There is always high risk of the presence of bedbugs, rats, mice, cockroaches and other insects that can damage the hotel’s reputation, thus pest control is an important part of housekeeping department's responsibility
• Interior Decoration: Interior decoration is concerned with aesthetically designing and planning a room and creating a pleasant atmosphere by adding art and craft. and it is done by housekeeping department in a hotel
• Room Maintenance: All damaged and broken items such as broken furniture, squeaking doors, pipe leakages etc in hotel’s rooms have to be given special attention. The housekeeping department works in liaison with the maintenance department and makes sure all rooms are perfectly maintained and are in pristine condition

What is this slide for: Scope of Hospitality Industry

This slide contains: This slide provides information about the scope of hospitality industry which includes food services, accommodations, entertainment, and travel services.

Instructor’s Notes:

The scope of hospitality industry is as follows:

• Food Services: Hotels compete to provide the best customer experience with quality food and beverages. It is offered through cafés, restaurants, pubs and bars, nightclubs, and tea and coffee shops
• Accommodations: The purpose of accommodation is to provide a safe and secure place for people to stay. These range from affordable small establishments (such as motels and lodges) to expensive and luxurious properties (villas, cottages, etc.)
• Entertainment: Entertainment covers everything from music concerts, art and performance, museums, theme parks, sporting events, escape rooms, and cultural events that enable people to take part in recreational activities for hobby, cultural and educational purposes
• Travel Services: Travel and tourism provide means of transport to move travelers from one place to another. It includes travel agents, logistics companies, sightseeing, bus and walking tours, airlines, taxis, and car rentals